Microsoft set to roll out new mobile applications for Dynamics ERP, CRM

The goal is to deliver 'clean,' simple-to-deploy mobile apps, according to a spokesman

Microsoft's AX ERP (enterprise resource planning) application will be receiving a set of mobile applications that mix connectivity to back-end systems and processes with a social milieu.

The applications, which will be available as part of the next update to AX 2012, offer the sort of functionality applicable to many types of workers within a company, such as expense management, time management and approvals, the vendor announced Tuesday during the Convergence conference in New Orleans. The AX update is scheduled for this calendar year, according to a representative for Microsoft.

They will also "provide a more relevant experience based on people's roles and devices," as well as "help them connect with their social networks," Microsoft said in a statement.

Supported mobile platforms will include Windows RT and Windows Phone 8, as well as Android and iOS. Microsoft will also provide documentation for its mobile programming interfaces, allowing customers and channel partners to build other apps, it said in a statement.

Microsoft has developed a specialty in ERP for retail companies. To that end, it is planning to release a point-of-sales mobile application for RT and Windows Phone 8.

Dynamics CRM will also get a mobile application in the second half of this year. It will be "optimized" for tablets, namely the iPad and Windows 8 RT, according to a statement. Functionality contained in it will allow salespeople "to manage an opportunity from lead to close," Microsoft said. The mobile application will arrive as part of the next update to Dynamics CRM in the second half of this year.

Microsoft has taken its time to develop mobile CRM capabilities, but is doing so in order to deliver "cleaner," easier to deploy applications to customers, said Kees Hertogh, director of product management, in an interview prior to the conference. Other approaches to mobile force customers to deploy mobile middleware, something Microsoft wants to avoid, he added.

Microsoft as well as its rivals in CRM software, Salesforce.com, Oracle and SAP, seemingly have no choice but to provide mobile capabilities, both due to the explosive rise in the use of tablets and other mobile devices, as well as the fact that many of the salespeople who use CRM software are often on the road and are demanding an easy way to access the applications.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Join the PC World newsletter!

Error: Please check your email address.

Tags Customer Relationship ManagementapplicationsMicrosoftenterprise resource planningMobile OSessoftwaremobileconvergencemobile applications

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?