Fire, shock hazard prompts Microsoft to recall AC power adapters for Surface Pro tablets

Microsoft is recalling close to 2.25 million AC power adapters in the US

The potential for the power cords on some Microsoft Surface Pro tablets to cause fire and electric shock has led to a recall.

The AC power cords being recalled were sold with the Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015, the Consumer Product Safety Commission said on its Web site.

The recall also covers the power supply units with AC power cords sold as accessories before March 15, 2015.

Close to 2.25 million AC power cords in the U.S. are being recalled by Microsoft. The company will issue a free replacement. The CPSC noted that close to 190,000 power cords were also sold in Canada.

Microsoft earlier issued a voluntary recall of the affected power cords. CPSC said that Microsoft had received 56 reports of AC power cords catching fire after overheating, and five reports of electric shocks.

A replacement can be requested through Microsoft's support site. Once ordered, the replacement AC power cord shoudl reach the customer within seven to 10 days, Microsoft said.  

The recall does not apply to AC power cords for Surface RT, Surface 2, Surface 3, Surface Pro 4, and Surface Book. It also does not apply to the Surface Pro 3 tablets sold after March 15, 2015.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?