Major Toshiba laptop battery recall issued after faulty units overheat and literally melt

If you bought a Toshiba laptop between 2011 and 2016 you might have a faulty battery pack eligible for a free replacement.

Well, that's not good. Late Wednesday afternoon, the United States Consumer Product Safety Commission announced a recall for battery packs in Toshiba laptops sold between June 2011 and January 2016. The recall affects nearly 40 different Toshiba models of PCs including Portege, Satellite, and Tecra models. The CPSC estimates the recall will affect about 91,000 units sold in the United States and another 10,000 sold in Canada. Toshiba first revealed the battery pack problems when it announced a voluntary recall in late January.

Anyone affected can receive a free replacement battery from Toshiba.

On top of the models directly affected, users of other Toshiba laptops may have ended up with defective batteries through purchasing extra and replacement battery packs, as well as packs replaced during servicing.

Toshiba has a complete list of all models that are potentially affected by the recall on its site. The computer maker also has a utility you can download that will automatically check your system to see if your battery is part of the recall.

For those that want to check manually, Toshiba asks that you look on the bottom of your PC for the Toshiba model sticker. Once you find that, you can enter your PC model part number on Toshiba’s site to see if you’re affected.

This appears to be the largest recall by Toshiba due to defective batteries since the company was caught up in the major Sony battery recall that started in 2006.

The impact on you at home: So far, the CSPC and Toshiba are aware of four instances where defective battery packs overheated and melted. Those events didn’t result in any injuries. Getting caught up in a recall is always a pain, but it’s better to suffer without a battery pack for a few days or weeks than risk suffering damage to your system. Until you receive a free replacement, Toshiba advises you to remove the battery pack from your laptop and use the AC power adapter only.

Join the PC World newsletter!

Error: Please check your email address.

Tags BatteriesPanasonictoshiba

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ian Paul

PC World (US online)
Show Comments

Cool Tech

Crucial Ballistix Elite 32GB Kit (4 x 8GB) DDR4-3000 UDIMM

Learn more >

Gadgets & Things

Lexar® Professional 1000x microSDHC™/microSDXC™ UHS-II cards

Learn more >

Family Friendly

Lexar® JumpDrive® S57 USB 3.0 flash drive 

Learn more >

Stocking Stuffer

Plox Star Wars Death Star Levitating Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?