Southwest Airlines delays flights after computer issues

Customer services on the airline's home page are also down

Southwest Airlines in Dallas, Texas, said Wednesday that performance issues with its technology systems had led to flight delays.

The airline said it began experiencing intermittent performance issues in the afternoon with multiple technology systems as a result of an outage. “We are now managing flight delays across our system, with a temporary ground stop in place for those flights that have not left the gate,” it said in a statement.

The airline’s website also had a notice saying, "We're working hard to get you where you want to be......Thank you for your patience," suggesting that online reservations, check-ins and other customer services would not be immediately possible. Users were asked not to refresh their browsers as they would be automatically transferred to the site as soon as possible.

“Once our systems resume full functionality, we’re offering flexible accommodations for rebooking your travel. Please stay tuned for more,” the airline said in a Twitter message.

Southwest did not immediately respond to a request for information on what was the technology problem that was causing the issues. It said in the statement that it had a team of experts working to resolve the technical issues and the systems were gradually coming back online.

“We expect to continue our move toward a normal operation but believe it will take time,” it added.

About 836 Southwest flights were delayed in October in what was also described as a  problem related to the airline's technology systems. Employees had to work around issues with primary systems and used back-up procedures to get customers and their checked luggage to their intended destinations, the airline said.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles


GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?