Microsoft fixes Windows 10's Anniversary Update freezing

Anyone experiencing the freeze issue in Windows 10 can now upgrade to the Anniversary Update--but you might lose your webcam.

Windows 10’s Anniversary Update is having its share of problems, but Microsoft has solved at least one of them.

The company announced late Wednesday that it had released a patch to fix the login freeze issue. Anyone who was experiencing the issue can now upgrade to the latest version of Windows 10. The patch fixing the bug will be automatically applied when you move up to the Anniversary Update.

The story behind the story: The login freeze issue was the first of three hardware problems that have dogged the Anniversary Update. Shortly after reports of the login issue appeared, a bug causing webcams to fail in the Anniversary Update surfaced. About a week later, we started hearing about Amazon Kindle users whose PCs were crashing when they plugged their e-readers into their computers via USB.

windowsupdate

Microsoft’s August 31 patch is now available via Windows Update.

Thawed out

While there have been several problems with the Anniversary Update, the freezing issue was easily the most severe. When it was first discovered in mid-August, the best thing users could do to solve the issue was roll back their PCs to an earlier version of Windows 10.

Users experienced the freezing issue when they used two drives, putting their operating system on the primary drive and splitting app data onto a second drive, according to a post by Microsoft on the company’s forums.

If you never bothered to roll back from the Anniversary Update and are still experiencing the freezing issue, Microsoft has a workaround. If you have a second administrator account, sign in to that account, check Windows Updates for any updates, and install the patchreleased on August 31. Many users should already have a notice that a new update is ready for installation.

Once that’s done, reboot your PC and you should be able to login to your original account with no problems. If it doesn't, you can roll back your PC to vanilla Windows 10 and reinstall the Anniversary Update once again.

Join the PC World newsletter!

Error: Please check your email address.

Tags MicrosoftWindows 10

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ian Paul

PC World (US online)
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?