Samsung puts Galaxy Note 7 sales on pause

Orders all global partners to stop sales and exchanges while investigation takes place

Samsung has halted all sales of its flagship smartphone, Galaxy Note 7, after several new reports emerged of repaired devices catching fire.

“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7,” Samsung said, in a statement.

“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.”

In September, the company recalled more than 50,000 devices in Australia, after numerous reports revealed the smartphones were catching fire due to faulty batteries.

The company offered brand new, replacement units - or a full refund - with a courtesy device provided for consumers in the interim of the new devices shipping. After this initial recall, Samsung assured consumers that the fixed smartphones were safe.

Samsung is now advising consumers in its latest statement to stop using the devices effective immediately.

“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.”

Vodafone has since released a statement declaring that its customers can trade the Note 7 for a Samsung Galaxy S7 Edge - or another less expensive device.

"From tomorrow, customers are able to exchange their device for a Samsung Galaxy S7 Edge or another smartphone in stock of equal or less value," the statement read.

Customers will lose $100 of their investment into the Note 7 if they swap it for the Galaxy S7 Edge. The Note 7 cost $1349 versus the S7 Edge, which is available for $1249.



Join the PC World newsletter!

Error: Please check your email address.

Tags samsungGalaxy Note 7

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Holly Morgan
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

GGG Evaluation Team

Michael Hargreaves

Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

HP Spectre

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Lenovo Yoga

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?