Router outage hits St George site

A power failure to a router left some St George Bank Internet banking customers unable to log on or process transactions early on Friday.

"Customers from certain Internet service providers (ISPs) wouldn't have been able to log on for a period of less than 30 minutes," a St George Bank spokeswoman said.

While no further technical information was available, the spokeswoman said the hiccup was not considered a major problem, and added that the bank's CIO John Loebenstein said that such issues also regularly occur at other organisations.

A message to St George's Internet banking customers during the hiccup said: "Error: Your last transaction may not have been processed. Please logout and logon again. Then, select Details to view your Account Transaction History and confirm if the last transaction was processed. Apologies for any inconvenience."

Unable to confirm what steps the bank is taking to prevent such issues from regularly occurring, or why a "power failure to one router" was able to affect customers trying to access Internet banking, the spokeswoman confirmed that the bank is undertaking scheduled systems maintenance on Saturday June 21 2003.

The spokeswoman said the bank's Internet banking will be unavailable from 1am to 10am Saturday June 21 due to "maintenance of the bank's mainframe system".

"It's not anything to do with Internet banking. It just means that for that specified period of time, we are making Internet banking unavailable for customers. But phone banking will be available for customers wanting to make transactions at that time.

"It's just part of normal maintenance of the mainframe IT system. We do it at that time - early hours of Saturday morning - to minimise the affect on customers."

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Lauren Thomsen-Moore

Computerworld
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?