Westpac customers warned of e-mail scam

E-mail scams involving the use of "ghost" Internet banking sites continue to haunt Australia's biggest banks with Westpac again cautioning customers about handing out personal details and account information.

While the National Australia Bank (NAB) is reportedly the latest victim in the ongoing scam, Westpac yesterday released an advisory to customers stating it is doing "everything possible" to stop the fraudulent activity and protect customers.

Released by Westpac's sales and service general manager Paul Lilley, the advisory claims the scam e-mails are being sent out randomly in the hope of snaring customers by asking them to provide information as a result of a new security system.

In the warning Lilley said, "Never provide personal or security related details, including your eight-digit customer ID or your password in response to an e-mail, even if it appears to have originated from Westpac. No customer e-mail addresses have been obtained from Westpac."

Lilley also advises customers to "always log in directly from your browser. This way you will avoid being sent to a false site. Do not go to the Westpac Internet Banking sign-in page from a link in an e-mail. Check for a locked padlock symbol at the bottom right corner of your browser."

Earlier this month when both ANZ and Westpac were hit by the scam the bank announced an investigation was being conducted by both the Australian Federal Police (AFP) and the Federal Bureau of Investigations (FBI).

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Lauren Thomsen-Moore

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