Business spy threat real, former CIA chief says

Some of the threats might be obvious, as well as the strategies that companies can mount against them, but others might not be so cut and dried, said Robert Gates, director of the Central Intelligence Agency (CIA) from 1991 to 1993, who delivered the keynote address to an international gathering of information security specialists at a two-day conference sponsored by the Information Technology Association of America.

In a world in which countries measure themselves in terms of economic might, many intelligence services around the world are shifting their emphasis and their targets to business, Gates said. Government-sponsored intelligence operations against companies seek information about bids on contracts, information that affects the price of commodities, financial data and banking information.

"They want technological production and marketing information, and they usually share what they get with their country's companies. To get this sensitive information, government intelligence services use many of the techniques developed during the Cold War," said Gates, who is now dean of the George Bush School of Government and Public Service at Texas A&M University.

That includes bugging telephones and rifling through papers left in hotel rooms by visiting businessmen and businesswomen. In addition government intelligence services are known to plant moles in companies and steal or surreptitiously download files from unsecured computers. Several also have "highly sophisticated signal intelligence capabilities" to intercept even encrypted company communications. Messages that are not encrypted with the latest technology are especially vulnerable. These include both telecommunications and computer communications, including e-mail, the former CIA director said.

Though the French intelligence service is "probably the most egregious offender," it is far from alone, Gates said. Russia, China, South Korea, India, Pakistan, Germany, Israel and Argentina all have some type of intelligence-gathering operation for the benefit of companies in their countries, and Gates said many more countries are doing the same. The US, Gates claimed, is not among them.

"I can assure you that no American intelligence agency conducts industrial espionage against foreign companies to advantage US companies," he said. "What we do is support the efforts of our own government, and that information is not shared with American companies."

Reports originating in Europe, especially France, that the US is using signal intelligence capabilities as part of a program called Echelon to attack European companies to the economic advantage of US companies "is simply not true," he said.

Another threat comes from the dozens of intelligence services in developing countries that have profited from the training they received from the Soviet Union, Eastern European countries and the CIA during the Cold War. The result of this history is that "the reservoir of professionally trained intelligence mercenaries is growing."

Other threats include terrorism, organised crime and inside operations carried out by disgruntled employees and hackers. Some of these groups are looking for the greatest amount of destruction, and an attack on the critical information infrastructure of the US would satisfy that goal.

"Business needs to understand that the criminal and terrorist threat worldwide is changing and is now both more sophisticated and more dangerous than anyone would have thought," Gates said.

Vulnerabilities that all the different types of attackers exploit include open systems, plug-and-play systems, centralised remote maintenance of systems, remote dial-in and weak encryption. But he said companies can provide substantial information security protection for relatively low cost.

He suggested companies review security measures in sensitive areas of their operations such as research and development, talk to traveling executives who carry company laptops about using precautions to prevent theft and examine communications with overseas facilities with an eye toward installing commercially available encryption.

Gates also said company executives should limit physical access to sensitive data and programs and regularly change computer passwords.

"It's all obvious, but every one of you knows how many companies are lax in their actual implementation," Gates said.

A basic rule is to take time to identify company critical information, whether it is technology, a production technique, basic research and development, financial information or marketing strategy, and take steps to protect it.

"What is required first is simply awareness by CEOs and boards of directors that there is a threat and then respond using a common-sense way to protect themselves," Gates said. "These are measures that make good business sense even if you are not a target of a government intelligence service, a competitor, a criminal organisation, a terrorist or a hacker."

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Margret Johnston

PC World
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?