Dell Recalls Faulty PC Batteries

The batteries can short circuit, even when not in use, causing them to become extremely hot, smoke and potentially catch fire, Dell said in a statement. Consumers with machines containing the defective batteries can return them for replacement, Dell said.

Dell emphasised the recall is for specific Sanyo Electric's batteries only, and not the computers they work in.

"The root cause that we identified was that (Sanyo Electric) had a short-term flaw in part of their manufacturing of battery cells," said Dell spokesman T.R. Reid. "Within less than a week, they had identified the problem."

Specifically, Reid said it was possible there was a "very small piece of metal" released into one of the battery cells. Potentially, it could cause the battery to short and over heat, he said.

A US consumer reported on August 29 that smoke damage occurred to a laptop because of a battery problem, said Kim Dulic, a spokeswoman with the US Consumer Product Safety Commission. Reid confirmed it was a corporate customer. Dell is working in cooperation with the US agency in the recall.

"We immediately moved to purge those batteries from our operations," Reid said. "By Labor Day weekend (September 2-4), we were working with outside folks to identify the root cause and effect of the problem and understand the situation."

The batteries were sold primarily with Dell notebook computers shipped directly to customers from June 22 through September 15 of this year in North, Central and South America, the company said. Also, they were sold from June 22 to October 4 in Europe, the Middle East and Africa. Dell also sold the batteries separately during the same periods.

The specific batteries were sold primarily with Latitude CPiA, CPiR, CPtC, CPtS, CPtV, CPxH and CPxJ and Inspiron 3700 and 3800 models. The batteries insert into the front left and/or front right of the computer. The batteries say "Dell" and "Made in Japan." The batteries subject to recall have the following identification numbers: DP/N followed by 01691P, 001691P and 42011, 42012, 42013, 42014 as a separate code.

They also will have one of the following codes: 06F, 06J, 06K, 06N, 06Q, 06S, 06T or 07I (letter I), 073, 074, 075, 07A, 07R or 081, 082, 083, 084, 087, 088, 089, 08A, 08B, 08C or 08L.

Dell is asking consumers whose batteries include the identification codes to contact the company for battery-discharge information and to arrange to return the battery and be eligible to receive two replacement batteries for each one returned.

Dell last had a recall in October of 1997. At that time, the company voluntarily recalled 233,000 AC adapters for Latitude LM notebooks. Dell received 111 reports that the AC adapter's connector pins could break off from the adapter and remain in the power cord, posing a shock hazard.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

James Evans

PC World
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?