Microsoft 'support' e-mail a Trojan hoax

Microsoft is warning its customers to disregard and delete any e-mails that appear to come from "support@microsoft.com" and contain a Y2K countdown calendar, as it actually contains a malicious Trojan horse program.

Sent as spam to an unknown number of Microsoft users, the e-mail contains a text message that reads: "To All Microsoft Users, we are excited to announce Microsoft Year 2000 Counter. Start the countdown NOW. Let us all get in the 21 Century. Let us lead the way to the future and we will get YOU there FASTER and SAFER. Thank you, Microsoft Corporation."

The message also contains a 124,885 bytes executable, Y2KCOUNT.EXE, which actually contains the Trojan horse program. It does not spread to other systems as a virus or worm might, but it does attempt to alter files, capture passwords and log-ins, and then send them to an e-mail address in China, according to Microsoft.

The company also stressed that its policy is to never send software updates or applications to its users by e-mail.

"It looks like it gathers password info, log-ins and user names, and it looks like it sends them to an address in China," said Don Jones, director of Year 2000 readiness for Microsoft. "We never send software in e-mail. It's just not done. We will send a URL or a link, but never software."

The signature file and origin of the Trojan appears to have come from Bulgaria, according to Jones.

When a user activates the executable file, a message reads: "Password protection error or invalid CRC32!" The executable file is in fact a self-extracting WinZip archive that activates when the system is next booted up.

Because the Trojan is spoofed to appear as originating from Microsoft and as it relates to Y2K issues, it is the latest in a growing list of malicious attacks that security vendors are expecting to spread as the new year approaches.

Along with actual viruses, however, vendors also expect to see more hoaxes that will be issued to confuse users during a confusing time, which may be more dangerous than the Y2K problem itself.

"I think the biggest single threat with Y2K is going to be these hoaxes with viruses," said Jones. "We think that hackers and people with malicious intent are going to use Y2K to spread viruses."

Security vendors Symantec and Network Associates both have assigned Y2Kcount.exe a medium risk assessment at this time, and recommend as always that users update their DAT files.

"We actually don't know how many users it was sent out to, (but) we don't believe it's something to panic about," said Motoaki Yamamura, senior program manager for the Symantec Anti-virus Research Center (SARC). "I believe it should be handled just like any other Trojan."

As always, it is recommended that users update their security DAT files to protect against this latest attack.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matthew Nelson

PC World
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?