UUNet to guarantee ISP quality

Come mid-July, the ISP, which only began operations here in March, will be tagging a service level agreement (SLA) on top of its internet access packages. The SLA, which comes at no extra charge, promises among other things 100 percent availability, guaranteed maximum latencies, and at least 15 minutes notification prior to any outages.

"We are setting a new benchmark in service guarantees," said Chan Kin Hung, managing director, UUNet Singapore. "As a new player in Singapore, we have to establish ourselves and the SLA is one area we want to differentiate ourselves."

While SLAs themselves are not new, UUNet claims that the breadth of its coverage is unprecedented.

"Many offer SLAs (for traffic) to the United States, but they don't consider routing within the United States, which is most important," said Chan. "No one is doing anything on proactive notification as well."

UUNet guarantees less than 300 milliseconds (ms) roundtrip latency to the US, the time it takes for a packet of information to reach the continent and back. Latency guarantees within the US or Europe is less than 80ms.

In addition, the company also guarantees installation of its leased line services within 40 days.

The company - which is focused on providing leased lines, virtual private network, and dial-up services to corporations as well as other ISPs - will pay back its customers, in credit, if it fails to deliver on any of its promises.

UUNet's ability to offer such SLAs stems from the infrastructure of its parent company, WorldCom, a global telecommunications company.

"Our strength is that we own most of the network ourselves," said Chan, who claims most of the local ISPs as UUNet's customers.

Useful promise One local company which has found UUNet's SLA compelling is Iaspire.com, an application service provider, and a services-based operator.

"One of the prime reasons we chose UUNet was because of this SLA," said Wong Wai Meng, chief operating officer, Iaspire.com. "It is also one of the better ISPs within the United States."

When the SLA is officially announced, Iaspire.com plans to offer an SLA of its own to its customers, said Wong.

UUNet runs a 55M-bit per second (bps) pipe to the United States with 10M bps to Hong Kong. It has over 70,000 customers and more than 2,000 points of presence.

Recommended

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gerald Wee

PC World

Comments

Comments are now closed.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?