Sounds like a good bet at TABQ

Scitec's managing director, Paul Magee, said the natural language service was an add-on to the Australian company's existing IVR (interactive voice response) technology, which he said was currently used by TAB's Victorian, ACT, Tasmanian and New Zealand operations. The natural language "kernel" was supplied by US developer Nuances, he said.

Magee said the "kernel" had a 96 per cent accuracy level in comprehending spoken English. In collaboration with AC Nielsen, Scitec had conducted "thousands of hours" of telephone sampling, recording all forms of Australian and New Zealand accents to achieve this level of accuracy, he said.

Magee said the existing IVR system presented limitations for gamblers in that it could not comprehend complicated "derivative" betting -- quinellas, trifectas and the like. McIlwain agreed, adding that punters preferred to "call" a bet. "Customers don't like IVR or the Internet," he said.

McIlwain said that to date 40 TAB punters had trialled the technology, but he said 2200 more would trial the service before it was made fully operational at the end of the year. "We need a very high level of accuracy. We're not just talking about where to pick up a parcel from. These are money transactions. The technology needs to develop a little bit more before we're satisfied with the reliability and accuracy with which it handles business," he said.

Ultimately, McIlwain estimated a consumer uptake of 30 per cent. TAB Queensland's trial of the service follows trials already under way by the Australian Tax Office and American Airlines.

Scitec is also currently in discussions with the NSW TAB and the NSW Police Force.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Byron Kaye

PC World
Show Comments

Essentials

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?