Notes client creates training hurdle for customers

Lotus officials downplay the issue, saying training costs exist with any new interface, but users say the totally redesigned Notes client presents a significant hurdle.

The R5 version of the Notes client and the Domino server are important technologies for Lotus' strategy on knowledge management and multiclient support. These topics were key agenda items at this week's Lotusphere conference in Orlando, Florida.

The 4.6 interface featured Lotus' traditional database tiles, but the R5 interface looks more like a Web page. Databases are instead displayed in a hierarchical pull-down menu, and the entire desktop can be customised.

"The client is the issue. We have already moved to the server," said Ron Shoults, information technology secretary for The Salvation Army. "At the handful of clients that I have rolled out, the users have gone back to the old interface. We now have a back end that we can't fully exploit."

The R5 client includes a feature that lets users display their desktops with the familiar tiles instead of the Weblike interface.

"The upgrade costs us nothing, but the cost of training end users is higher than we anticipated," says Craig Lockwood, Lotus Notes support manager for the DMR Consulting Group. "We are looking at a cost well into six figures."

The bright spot for Lockwood, however, is that on the administration side "the R5 server is exactly what we should be doing." Lockwood cites better performance and administration tools.

Lotus officials denied that training issues were contributing to the delay in the rollout of Domino. Departing CEO Jeff Papows said estimates of a 20 per cent migration rate are probably a little generous. He said the low adoption rate, however, is not because the software is difficult to deploy.

Mike Zisman, Lotus' executive vice president, emphatically stated that training is not the issue. "We are not getting that feedback. The R5 issue is Y2K," he said.

Join the PC World newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Fontana

PC World
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?