Whitepaper

IT Process Automation: Moving From Basics to Best Practice

IT Process Automation: Moving From Basics to Best Practice

Driven by the growth and the adoption of run book automation, broader uses of IT process automation (ITPA) promise to mitigate IT operations risk, reduce costs, reduce complexity and increase operational efficiency. ITPA should not only be viewed as an add-on to existing tools, and it shouldn't be seen as just another IT management tool. But, rather it is a new IT operations management paradigm requiring new skills, organisational design, investment and support. Unless it is upfront in its architecture, it will result in unrealised value, additional costs and complexity. In this whitepaper, we provide best practices to ensure that automation value is achieved. Download now.
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