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I agree that for basic word processing, there are other choices that may be better than Microsoft Word. However, for many businesses there is no better alternative at this time. Most business use complex mail merges (something google can not do), integration to VoIP services for communications to contacts, journaling through Outlook so you can see who each document has been used with, etc. These and many more "business" tools are built into Word and the other office products. Most of these "Business" features are not in many of the other free and pay products. So it makes sense that many "Businesses" need Word until the other options become more business friendly. So I think it is less about businesses being "stuck" and more about this report being based in "home" word processing scenarios.