I hope someone can help with this. I bought an HP C 309a in September and installed the software on WinVista 32-bit. I scanned numerous 2-sided docs to Acrobat files. I now have a new computer, Win7 64-bit. The 2-sided scanning feature is gone. Not only that, but I also have a new laptop with WinVista 32-bit OS, and when the software installs from the CD (while connected to the Internet), it no longer gives a 2-sided option. It has simply disasppeared.
When I contact Tech Support to ask them what happened here, they mule-headedly insist that the machine does not support 2-sided scanning, even when I point out that I have been doing exactly that with this machine since September! One gal responded that "we must scan 2-sided docs manually." I guess "we" must, unless "we" want to drag the old computer out of the closet, hook it up, and scan from there. This is the only response I can get from them--they totally ignore my comments about having software on a machine that WILL scan 2-sided docs. This is the main feature I wanted when I bought this machine. Help!!
