I am using a security suite called G Data TotalCare 2010. I have an issue in that although I have a valid license for this product the virus signature updates have stopped working because I am being denied access to their servers.

I have emailed them twice about this problem and have received only a deaf ear.

I was wondering if any other forum users have experienced this type of support problem?

Proxy problem maybe

I've not experienced this type of poor service, but i don't use this product.

Anyway, if you use a proxy to access the internet, that could be the problem. Try the advice on this page:

http://www.gdata-software.com/support/customer-service/faq/details/question/819-why-does-the-online-update-not.html?tx_irfaq_pi1[back]=c3VwcG9ydC9jdXN0b21lci1zZXJ2aWNlL2ZhcS5odG1s&cHash=7c74a2ca54

If you still can't get it to work, then keep harrassing them and maybe give them a call.

Please, let me help you...

Hello Gheyman.66,

I'm sorry you experience some problemens with our software and maybe even our support team. I'm sure the fact you havn't heard back from them, yet, is due to vacation-stress and maybe some extra time they need to come up with a solution. Anyways, Please send me your registration number and I will check for any problems. If so, I will try to get one of our support guys to contact you a.s.a.p. Please use the following email address gdata.nl@gmail.com and I promise to get back to you a.s.a.p.

Kind regards.

Carlos G Data Holland

Carlos I have exactly the

Carlos

I have exactly the same problem and it's driving me nuts. No useful response back yet from the support guys so I hope you don't mind, but I'll email you my registration number.

Ta

Neil

Problems with GData Totalcare/Ultimate Internet Security Support

Hi I have a slightly different problem, but have also had terrible experience of the customer service or support. Over the past two months I have sent multiple emails requesting assistance and have also completed several online forms for technical support. I haven't had a single reply!

My licence has expired two months early, leaving me without protection unless I pay for another year (or another ten months as the case may be).

Are GData not accountable to anyone? Is there any complaint department I can get in touch with?

Very frustrating!

One email to Carlos

It has been so frustrating for a long time - but one email to Carlos got it all sorted out - impressed!

Service is very poor. Unable to connect to Virus Update. I have sent email's many times. I don't think they care.

Use the popular vendors like Trend micro, NOD32, BITDEFENDER, NORTON, KASPERSKY .... and so on

GDATA's support and service is non-existant even though I contacted them several times. My final step is to send them a good old fashioned paper letter. I would like some suggestions on a good anti-virus suite to transfer to.

Ron