Technical Support Officer (Unix/Linux, Windows and Mac)
Unix/Linux, Windows and Mac Environment
A Technical Support Officer is required for a contract role in Melbourne to provide support in Unix/Linux, Windows and Mac environments.
This is a large organisation requiring someont to support users at head office, supporting Unix/Linux based systems, Windows-based and a growing Mac OS environment, the local area network, IP telephones and data communications.
This role is working in a team based environment and will take a significant leading role as part of a team in determining the IT client services direction in particular End User Client Infrastructure environments and Service Desk operations.
Reporting into the End User Client & and Support Client Manager the successful candidate will be responsible for ensuring timely support of all end user requirements.
- Understanding of ITIL service delivery concepts and procedures and experience with actively supporting IT systems using an IT Service Management (ITSM) application, logging help desk interactions, seeking to resolve IT issues as the first point of contact and facilitate further escalation where required
- An understanding of IT change / incident / problem management processes underpinned by ITIL framework.
- Proven knowledge base techniques providing prompt solutions including demonstrated customer service techniques for end user IT and security issues.
- Proven knowledge and experience in varied operating IT environments and systems administration skills to support an operational environment. This should include skills in Unix/Linux, Windows and Mac operating systems, hardware, software and security practices, and the ability to tackle wide-ranging issues with little guidance.
- Ability to work flexibly and cooperatively with others to achieve team goals and the ability to set work priorities, meet deadlines and develop work procedures and practices.
- Analytical and problem solving skills and an ability to coordinate activities with other subject matter experts both in-house or external vendors.
- An Associate Diploma in Information Technology or higher of an Australian institution; or a comparable overseas qualification which is appropriate to the duties; or relevant industry experience and training which enables the employee to competently perform the duties at this level.
- Relevant industry certification, such as Cisco Certified Network Associate (CCNA), Microsoft Certified Engineer (MSCE), Red Hat Certified Engineer (RHCE) and ITIL Foundation 3.0 Certification.
To be considered, please apply via the advert. For more information, contact Angus Shirriffs (email@example.com)
How to Apply?
Click on the link below
Most Popular Reviews
- 1 Samsung Galaxy S8 phone: full, in-depth review
- 2 Ryzen 5 vs Intel Core i5 CPU Australian review
- 3 Mass Effect Andromeda review: One for the fans
- 4 LG G6 phone: full, in-depth review
- 5 Samsung Galaxy A5 2017 phone: Full, in-depth review
Join the PC World newsletter!
Latest News Articles
- NSA ends surveillance tactic that pulled in citizens' emails, texts
- Stealthy Mac malware spies on encrypted browser traffic
- Microsoft reinstates My People for Windows 10, connecting you to your BFFs
- This overclocked EVGA GTX 1050 Ti costs less than reference models
- Google's Chrome will soon start warning you more about HTTP pages
PCW Evaluation Team
A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.
I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.
As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.
I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.
Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!
For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.
- Samsung Galaxy S8 phone: full, in-depth review
- Ryzen 5 vs Intel Core i5 CPU Australian review
- Mass Effect Andromeda review: One for the fans
- What's the difference between an Intel Core i3, i5 and i7?
- Laser vs. inkjet printers: which is better?
- FTSolution ArchitectVIC
- FTService ManagerNSW
- FTICT Contract AnalystWA
- TPPHP Developer - Immediate startQLD
- FTStorage EngineerSA
- FTService Desk OperatorsSA
- FTProduct Manager - Machine To MachineVIC
- CCApplication Developer - VB.Net, WCF, Production SupportACT
- TPSystems EngineerQLD
- FTAudio Visual / Video Solution Architect | $100 p/hrVIC
- FTEngineer Control Systems SpecialistSA
- CCIT SAS Visual Analytics DeveloperVIC
- CCDocument ControllerNSW
- FTSQL Server Database DeveloperSA
- CCSenior Business AnalystNSW
- FTSecurity Support Manager - Perth BasedNSW
- FTSolution ArchitectNSW
- FTSenior Desktop Engineer - SCCM / AD / 2012 ServerNSW
- CCSenior Network Architect l CCNP/CCIE R&S l Cisco ACINSW
- CCChange and Communications Analyst - TelcoVIC
- TPBusiness Project ManagerNSW
- TPBusiness Project Manager - DigitalNSW
- FTSystem AnalystSA
- FTOracle Database Administrator (DBA)SA