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Technical Support Officer (Unix/Linux, Windows and Mac)

VIC, Melbourne
Posted on 24.04.2017

Unix/Linux, Windows and Mac Environment
CBD Location

A Technical Support Officer is required for a contract role in Melbourne to provide support in Unix/Linux, Windows and Mac environments.

This is a large organisation requiring someont to support users at head office, supporting Unix/Linux based systems, Windows-based and a growing Mac OS environment, the local area network, IP telephones and data communications.

This role is working in a team based environment and will take a significant leading role as part of a team in determining the IT client services direction in particular End User Client Infrastructure environments and Service Desk operations.

Reporting into the End User Client & and Support Client Manager the successful candidate will be responsible for ensuring timely support of all end user requirements.


  • Understanding of ITIL service delivery concepts and procedures and experience with actively supporting IT systems using an IT Service Management (ITSM) application, logging help desk interactions, seeking to resolve IT issues as the first point of contact and facilitate further escalation where required
  • An understanding of IT change / incident / problem management processes underpinned by ITIL framework.
  • Proven knowledge base techniques providing prompt solutions including demonstrated customer service techniques for end user IT and security issues.
  • Proven knowledge and experience in varied operating IT environments and systems administration skills to support an operational environment. This should include skills in Unix/Linux, Windows and Mac operating systems, hardware, software and security practices, and the ability to tackle wide-ranging issues with little guidance.

About you:
  • Ability to work flexibly and cooperatively with others to achieve team goals and the ability to set work priorities, meet deadlines and develop work procedures and practices.
  • Analytical and problem solving skills and an ability to coordinate activities with other subject matter experts both in-house or external vendors.
  • An Associate Diploma in Information Technology or higher of an Australian institution; or a comparable overseas qualification which is appropriate to the duties; or relevant industry experience and training which enables the employee to competently perform the duties at this level.
  • Relevant industry certification, such as Cisco Certified Network Associate (CCNA), Microsoft Certified Engineer (MSCE), Red Hat Certified Engineer (RHCE) and ITIL Foundation 3.0 Certification.

To be considered, please apply via the advert. For more information, contact Angus Shirriffs (

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