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Service Desk Analyst

Temporary
VIC, Melbourne
Posted on 30.03.2017

Multiple Roles Either 3-6 Month Contracts
CBD Location
Australian Permanent Residency Required

Required experience:
- Proven experience in developing and maintaining productive relationships with customers and other key stakeholders
- Experience working in an IT focused support environment providing 1st and 2nd level support
- Customer service skills including expectation management, conflict resolution, negotiation and persuasion skills both over the phone and face to face
- A high level of initiative and independence, the ability to establish own priorities and work with limited direction
- Demonstrable experience working with the Microsoft suite of products including Windows 7-10 and Active Directory
- Familiar with working in an ITIL framework

Key Activities:
- Provide End User Support & Training services to staff
- Support/encourage customers in the use of new or enhanced corporate systems
- Resolve technical problems with computing and/or telephony equipment on behalf of the customer in a timely manner in line with IT Help Desk service delivery standards.
- Resolve IT Help Desk issues at the first point of contact
- Log calls and be responsible to escalate high priority calls to appropriate technical and management staff


To be considered you will have experience working in a similar role and you will be a clear communicator.

If this sounds like you please Apply Now!

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