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Telecommunication Business Specialist

VIC, Melbourne
Posted on 31.03.2017
  • Operations background
  • Business process around ordering, activations, assurance
  • Melbourne CBD, 3 months contract

Bring your existing knowledge of business processes around customer service over copper and HFC networks. Multiple opportunities available.


Our client, a well known telco organisation is looking for multiple switched on Telco Business Specialists for a 3 months contract to start immediately within Melbourne CBD.

You will be responsible for the following:

  • A section of the business processes required to develop and deliver on customer order obligations
  • Working with the Operations Manager and broader team to ensure the accuracy and availability of order deliverables
  • Contribute to process mapping exercise, ensuring all processes are understood and documented appropriately
  • Work collaboratively across customer delivery groups to ensure upstream and downstream process impacts are understood, mapped and tracked accordingly

Your skills and experience will include:

  • Systems skills such as NPAMS, RASS, Flexcab, Siebel, AXIS, GDD, E-East, CRUX (demonstrable experience with these systems)
  • Knowledge of the Customer Access Network (CAN) as to how customer services are provided over copper or fibre would be ideal.
  • Experience in an Operations role, experience in Service Delivery, TSO, Commercial Management or a Process area preferred
  • Analytical skills around identifying issues and being proactive around escalating and having resolved.
  • Familiarity with operational improvement methodologies
  • Ability to work in a high performing operational team
  • Ability to adapt and learn new things
  • Ability to work collaboratively across other groups to resolve issues

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Jo-Ann Lim on 03 86804321. Please quote our job reference number: 200166426.

Reference Number: 200166426_1

Contact Details:

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