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Level 2 Software & Hardware Support position.

Full Time
VIC, Melbourne
Posted on 04.10.2017
  • SE Suburbs Location.
  • Previous Level 2 experience, hit the ground running.
  • Permanent opportunity.



Permanent opportunity - SE Suburbs Location - On Site Parking is provided - New & existing Project work.

Melbourne

Fantastic newly created Permanent Level 2 Hardware & Software Support position based in the South Eastern suburbs.

My client being a National based organisation and a household name are going through a growth phase with the business and therefore are looking to bring on board a Level 2 Hardware & Software Support person.

The successful person will be taking ownership of the Support queries and resolve them in a timely manner whilst escalating deeper Technical issues as appropriate.
In this diverse role you will be supporting all levels of personnel via phone, email and face to face and also have the opportunity to be a part of new & existing Projects.

Duties/ Tasks:

  • Provide first & second level support for End User Desktop/Printer Issues and End User Software/Security Issues
  • Configure and Install New/Updated Desktops and New/Updated Software
  • Review and report Performance of Systems Logs, Security, Servers, SAN, Email, etc.
  • Review, Test and Recommend Service/Security Patches and Version Upgrades
  • Apply Approved Service/Security Patches and Version Upgrades
  • Write and Run Ad Hoc Queries and Data Extractions as directed by the Information Services Manager
  • Develop Reports and Application enhancements for the existing ERP Solution as directed by the Information Services Manager
  • Manage Backup Library and off site tape storage
  • Maintain IT Systems Inventory and Assets Register
  • Assist the Information Services Manager with the implementation of Hardware and Software Projects
  • Maintain Systems Documentation and Support Logs
  • Manage support issues for Vendor warranty and maintenance contracts
  • Other Duties and tasks as directed by the Information Services Manager


Work Experience:
  • Having a solid background within a Level 1 & 2 Software & Hardware Support position
  • A solid understanding of Software Development, Microsoft SQL, Visual Studio


Education Requirements:

  • Information Technology Diploma, Degree, or equivalent work experience


This position is based in Melbourne's South East having on site parking.
If you would like to be considered for this fantastic permanent opportunity, please send your resume in WORD Format clicking on the "APPLY NOW" button.
Or for a confidential phone chat, please call Katrina Thorburn on 03 8680 4353.


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Katrina Thorburn on 03 86804353. Please quote our job reference number: 200165808.

Reference Number: 200165808_3

Contact Details: kthorburn@paxus.com.au

How to Apply?

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