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Healthcare Application Integration Support

Full Time
QLD, Brisbane
Posted on 13.04.2017
  • Exciting permanent position based in Brisbane CBD
  • Work within the healthcare industry for this global consulting organisation
  • Friendly and inclusive team culture

Supporting the interfaces between multiple applications. High level SQL skills are a mandatory requirement for this position.


About the Company

This is your opportunity to work with a global consulting organisation providing dynamic and innovate technology solutions to the healthcare industry. This company is passionate about improving the quality of consulting services and insights for end clients worldwide. This small and energetic team of IT Professionals provides assistance and support to the integration portfolio of the business.

About the Role

You will provide outstanding customer support and incident resolution to wide range of customers across the healthcare industry. This will also cover implementation and integration support. To be considered for this permanent opportunity, you must be very proficient in building SQL queries and possess strong knowledge of Oracle or SQL Server. With your specialist skills, you will be responsible for the provision of technical support and professional services for the products within the Integration Portfolio. The role may encompass other technical activities as required by the business to deliver solutions to clients.

Key Responsibilities:

  • Provide onsite and over the phone support for level 2 incidents
  • End to end resolution for assigned incidents with the objective to restore service in a timely and effective manner, meeting or exceeding SLAs
  • Analyse and investigate technical coding issues and identify bugs
  • Build complex SQL Queries and Scripts
  • Provide ongoing support for implementation of software patches and application demonstrations
  • Investigate integration requirements and analyse functional/technical incidents
  • Provide support during major release upgrades and UAT Testing
  • Conduct daily and weekly reviews of assigned incidents
  • Onsite go-live support to assist hospital transition/operational continuity
  • Work in accordance with the ITIL framework to implement and follow quality processes
  • Develop and maintain a strong working relationship with customers to foster collaboration and facilitate growth
  • Have a solution driven approach to the resolution of incidents where multiple products are involved
  • Problem solving, trouble shooting and conducting root cause analysis for logged incidents
To be successful in this role it is imperative that you are a self-starter, with a high level of energy, drive, passion and ambition. You will be fluent in English and have advanced written and oral communication skills.

You will able to demonstrate your significant experience in:

  • Minimum of 4 Years demonstrable experience in an IT Customer Support role
  • Prior experience supporting health application solutions
  • Strong understanding of integration products
  • Advanced proficiency in building SQL queries is essential
  • Strong knowledge of Oracle and/or SQL Server is essential
  • Exposure to HL7 will be highly regarded
  • Degree in Information Technology will be highly regarded
  • Degree in Healthcare or Healthcare specific ANZ knowledge will be highly regarded
What's in it for you?

  • Competitive remuneration
  • Outstanding career progression opportunities
  • Full training and induction provided on healthcare specific technologies
  • Opportunity to make an impact
This is a once in a lifetime role to transform your career and the Australian Healthcare industry - are you ready? For more information please contact Bianca Wruck on 07 3339 5612.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Bianca Wruck on 07 3339 5612. Please quote our job reference number: 200166775.

Reference Number: 200166775_2

Contact Details: Bianca Wruck

How to Apply?

Click on the link below

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Contact Details

Contact Name: Bianca Wruck

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