- Replacement works good
- Dell the company
- • • •
Purchased a XPS 17, after 3 months it had the main board replaced 3 times, the optical drive once, wireless device once, the speakers replaced twice, the power plug repaired and was eventually replaced. The new one works fine. Electronic equipment can have issues but it is how a company handles it that counts. Dell are hopeless, they are impossible to complain too. In the end I blasted every email address that I could find, forums, chat, phone calls, twitter, feedback links and so on trying to get someone to take notice and listen before I actually got a call from a case manager.
The online complaints email service sends you an instant reply stating a case number and that you will be contacted within 8 business hours, well I sent 3 of these, got 3 auto reply’s and not once was there ever a follow up contact.
If you want confidence in after sales customer service give Dell a miss, If you want an good computer (eventually) Buy a Dell.
Dell XPS 17 (1710X) notebook
Dell XPS 17 (1710X) review: This notebook offers good performance for almost any task, including gaming
- Well priced, plenty of RAM and storage capacity, excellent for multitasking, good graphics card, suitable for gaming, USB 3.0, up to 16GB of RAM
- Lacks an expansion slot, gets very warm when the graphics card is in use, no remote control
There's no doubt the Dell XPS 17 (1710X) is a great desktop replacement notebook. It has lots of power and storage capacity, modern connectivity and it even includes a touchscreen. You can use it as a gaming machine, a media centre or just for boring old office work. It's not perfect though: it could use an expansion slot, and the way the internal layout has been designed means that the palm rest gets very hot when the graphics card is in use.
Price$ 1,799.00 (AUD)
Buy now (Selling at 2 stores)
The Dell XPS 17 (1710X) is a desktop replacement notebook that's primed for use as a gaming laptop, a media centre or a mobile workstation — the best part is it costs well under $2000! It's a versatile Dell notebook with a 17.3in touchscreen and a high-end configuration that includes a quad-core Intel Core i7 CPU, two hard drives and a powerful NVIDIA graphics processor. Dell has done away with many older connectivity options, such as VGA, but included mod cons such as DisplayPort, instead.
XPS 17 (1710X): Design and features
The Dell XPS 17 (1710X) is a big notebook: its base is 415mm wide and 285mm deep, and it weighs just over 4kg. It's not a unit you will want to use on your lap, and you won't want to transport to and from the office too often. It feels well built, and has a large multitouch touchpad and a very sturdy, backlit keyboard.
The XPS 17 has a backlit keyboard as well as backlit, touch-sensitive shortcut buttons.
Along the sides of the notebook are two USB 2.0 ports (one of which also doubles as an eSATA port), three audio ports (including digital output), an SD card slot and a Blu-ray drive (or burner, depending on the configuration you opt for). More connections are located along the rear of the notebook: you get two USB 3.0 ports, a Gigabit Ethernet port, HDMI and DisplayPort, and an antenna port for the internal digital TV tuner. It lacks FireWire and VGA, and it also doesn't have an ExpressCard expansion slot. We're not at all sad about these omissions, though it would be nice to have an ExpressCard slot in case you need to use FireWire or an expansion dock in the future. The XPS 17 also has Bluetooth, 802.11n dual-band Wi-Fi, and a 0.9-megapixel, Skype-certified webcam.
XPS 17 (1710X): Battery life
A big battery sits underneath the XPS 17 and its height gives the unit a little bit of a forward slant. The battery is rated at 90 Watt-hours and it lasted 2hr 13min in our rundown test, in which we disable power management, enable Wi-Fi, maximise the screen brightness and loop an Xvid-encoded video. This is a better result than some big 15.6in notebooks we've tested, which average less than two hours (granted, with batteries that have around a 50 Watt-hour rating instead).
We see the good battery life coming in handy if you ever want to plonk the notebook on a coffee table and huddle up on the couch to watch a movie, but that's it. It's a chore to move the notebook away from your desk, and dreadfully uncomfortable to use on your lap.
XPS 17 (1710X): Multitouch touchscreen
If you want to use the XPS 17 (1710X) out on your balcony or in your yard, you'll get annoyed by the highly reflective screen. Even placing it near a window on a cloudy day will cause lots of reflections to appear on the screen. Basically, it's not a notebook that you can comfortably use outdoors or in bright areas.
The multitouch touchscreen has a resolution of 1600x900. The large display is useful when you want to line up windows side by side, but the touchscreen is something that's more of a novelty for impressing your friends rather than something that will make you more productive. In saying that, it can be fun to use your fingers to switch Web browser tabs, to zoom and rotate photos, and to select music and video files. Using the touchscreen in this way for a prolonged period of time can be tiring, however.
Dell ships the XPS 17 with a touch interface called Dell Touch Zone, which takes up almost a third of the space on the Desktop when it's open, and it can be used to launch image, music, video and Web applications. At the top of the screen you will find the Dell Dock, which allows you to perform many similar tasks — it's more annoying than useful. All up, the touchscreen has limited usefulness and how handy it is will depend on the applications you use.
- • • •
STAY AWAY FROM DELL!
I spent $2500 (equivalent of 20wks rent) on a high spec gaming XPS 17" laptop, which took 5-6wks to be delivered. It lasted 3wks before the expensive laptop failed & the screen started to leak multiple lines across the screen making it in-operable and I look after my laptop, stored it on my desk. It took Dell nearly 6wks I think before they sent a tech out & he couldnt fix the fault as he couldnt get the screws off. Short story its been nearly 5months & they still havnt fixed my laptop, currently its lost in logistics of trying to be repaired! Ive sent numerous emails into Support & they havnt replied to most of them, they never call me back, they closed my job with them without informing me, never provided updates on the job status, put me thru to multiple support staff after spending 20mins talking to them on the phone or halfway thru a conversation. Very frustrating & to make things worse I still havnt got my laptop back I sent it in for repair 5-6wks ago and they cant find it! I originally sent it in & they sent it back unfixed. Dicks. Terrible company, poor customer service that doesnt care and ignores my multiple emails & phones calls. Ive spent around 10hrs trying to get my laptop back, taking 2days off work unpaid to try and get my faulty expensive laptop back. STAY AWAY FROM DELL
- big size
- ear phone input doesn't work
- • • •
and there is a bit loading like black screen before the window screen comes up
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