Dell XPS 17 (1710X) notebook

Dell XPS 17 (1710X) review: This notebook offers good performance for almost any task, including gaming

  • Review
  • Specs
  • Images
  • User Reviews (4)
  • Buy Now 2
  • Expert Rating

    4.00 / 5
  • User Rating

    1.50 / 5 (of 4 Reviews)
  • Price

    $ 1,799.00 (AUD)

User Reviews:

Daz901

0.5

1

Pros
Replacement works good
Cons
Dell the company
• • •

Purchased a XPS 17, after 3 months it had the main board replaced 3 times, the optical drive once, wireless device once, the speakers replaced twice, the power plug repaired and was eventually replaced. The new one works fine. Electronic equipment can have issues but it is how a company handles it that counts. Dell are hopeless, they are impossible to complain too. In the end I blasted every email address that I could find, forums, chat, phone calls, twitter, feedback links and so on trying to get someone to take notice and listen before I actually got a call from a case manager.
The online complaints email service sends you an instant reply stating a case number and that you will be contacted within 8 business hours, well I sent 3 of these, got 3 auto reply’s and not once was there ever a follow up contact.
If you want confidence in after sales customer service give Dell a miss, If you want an good computer (eventually) Buy a Dell.

justin

0.0

2

Pros
me
Cons
dell
• • •

STAY AWAY FROM DELL!
I spent $2500 (equivalent of 20wks rent) on a high spec gaming XPS 17" laptop, which took 5-6wks to be delivered. It lasted 3wks before the expensive laptop failed & the screen started to leak multiple lines across the screen making it in-operable and I look after my laptop, stored it on my desk. It took Dell nearly 6wks I think before they sent a tech out & he couldnt fix the fault as he couldnt get the screws off. Short story its been nearly 5months & they still havnt fixed my laptop, currently its lost in logistics of trying to be repaired! Ive sent numerous emails into Support & they havnt replied to most of them, they never call me back, they closed my job with them without informing me, never provided updates on the job status, put me thru to multiple support staff after spending 20mins talking to them on the phone or halfway thru a conversation. Very frustrating & to make things worse I still havnt got my laptop back I sent it in for repair 5-6wks ago and they cant find it! I originally sent it in & they sent it back unfixed. Dicks. Terrible company, poor customer service that doesnt care and ignores my multiple emails & phones calls. Ive spent around 10hrs trying to get my laptop back, taking 2days off work unpaid to try and get my faulty expensive laptop back. STAY AWAY FROM DELL

kinamJung

0.0

3

Pros
big size
Cons
ear phone input doesn't work
• • •

and there is a bit loading like black screen before the window screen comes up

Nikky

5.0

4

Pros
Sound and video quality
Cons
Only 3 USB ports
• • •

I love this machine. I have owned my XPS for 6 months. The dual HDD makes backing up a breeze. The sound quality is amazing. As good as any HIFI. Very loud as well. Screen is awesome, crisp and bright and the quad core combined with the 8 GB RAM makes working on multiple applications at once a dream.
Dell in house warranty is worth the extra money and their customer service is great.
All in all this is a great desk top replacement machine. The lack of USB ports is inconvenient but this is the only down side. Priced very well for what you get.
Do yourself a favour and check them out

Post your review

  • 0.00
Users posting reviews agree to the PC World comments policy.

Most Popular Reviews

Follow Us

Best Deals on GoodGearGuide

Shopping.com

Latest News Articles

Resources

GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

Latest Jobs

Shopping.com

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?