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Expert Rating
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User Rating
Pros
- Smooth and intuitive interface, super-fast buffering and downloading (on Telstra BigPond cable and ADSL2+), wide range of content on BigPond TV and BigPond Movies on Demand, low initial price
Cons
- Requires a BigPond Internet connection to access BigPond online content, new release movie content is slightly expensive
Bottom Line
The Telstra T-Box PVR is a viable alternative to the TiVo and other set-top box offerings, and its movies on demand and linear streaming channels provide a compelling value-add option for anyone looking for reasons to switch ISPs to Telstra BigPond. It is only appealing to those with Telstra BigPond Internet, though - users of other ISPs will be unable to access most functions.
Free-to-air TV and IPTV streaming
If you're a Telstra BigPond broadband Internet customer, buying a Telstra T-Box gives you access to seven BigPond TV streaming video 'channels'. These linear IPTV streams cover a large range of content — there is a 24/7 news channel, horse racing, sports news, AFL, NRL, V8 Supercars coverage and a 24/7 music channel. After selecting a channel there is a buffer period of less than five seconds (on a fast connection) and then streaming video is displayed. We watched a 3 megabits per second (Mbps) stream with reasonably good picture quality and only a small amount of artefacting, although a 1Mbps stream of each channel is also available for Telstra BigPond customers with slower Internet connections. All BigPond TV content is unmetered for Telstra BigPond customers, so it won't impact your download cap.
The Telstra T-Box also has two high-definition digital television tuners built in to pick up all the free-to-air digital television channels. A seven-day electronic program guide is delivered to the T-Box via the Internet, with guide data supplied by HWW — the same company that supplies data to Freeview, Foxtel and TiVo. We were pleased to see thumbnail pictures for most programs in the guide, making the interface nice to view and easy to navigate.
BigPond Movies on Demand, BigPond Video and YouTube access
There are more than 1300 titles available for rent from the BigPond Movies on Demand service. The service has a simple interface that relies on navigation via movie genres. New release movies will cost around $5.99 to rent, while older content can be purchased for as little as $3.99. Only DVD-quality video is currently available, although HD video will be added to the library later in the year. Around 2000 titles should be available on the BigPond Movies on Demand service by the end of 2010. Movie downloads are unmetered and after around a minute's buffering we were able to watch a movie without any stuttering or caching problems.
Telstra has also included BigPond Video streaming on the T-Box. This service archives a large amount of content from the BigPond TV IPTV service — so while you can't directly record from BigPond TV, you'll be able to access it later by re-streaming through BigPond Video (which is also unmetered). YouTube can also be accessed through the main menu of the Telstra T-Box. We're happy to see this included, even though it is metered.
Conclusion
The Telstra T-Box is packed full of useful features and can access some quality content, and it has a low initial $299 asking price. You can even bundle it with your Telstra Internet/phone plan with $11 monthly repayments over 24 months. It's only attractive if you're a Telstra BigPond customer, though — otherwise it loses most of its appeal.
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Marni Spicer
1
I would just like to say that I have recently had the displeasure of getting a telstra t box. I have now had it for about 2 weeks, and when I first tried to download a movie it told me that my television (which is only a few years old) was not capable of downloading and watching the movie through a HDMI lead, so I then had to connect it with the AV leads, which then of course displayed a much lower resolution image. Apart from the fact that every time I want to use this function I need to disconnect teh HDMI leads and connect the unsightly AV leads. I have also set the T Box to record some programs and each time it misses the ending, which was most frustrating. I also find the menu system extremely frustrating, if you are seconds away from wanting to watch a particular program it will not just play the channel but it will tell you that the program has not started yet, and would you like a reminder...(no I bloody well do not, I just want to watch the god damn thing). The menu makes it extremely difficult to see what's on at what time, it's crowded with mostly inappropriate imagery and gives you a rubbish view of the over all programme giude.
So all in all when I received the T Box, it looks like a piece of junk, feels like a piece of junk and IS a piece of junk. I would definitely recommend looking into an alternative solution such as SKY or cable. Unfortunately I am now tied into a contract and have no option to get out of it.....so I will just have to wait another 2 weeks for a new T Box because the piece of s---t one that I have got now has broken down and they need to send me a new one. Joy of joys!
Dave Johnston
2
The T Box is an absolute lemon. Every PVR I have ever seen leaves it for dead. The remote has limited options, and skipping ads on recorded shows is difficult. So very Sssllloooowwwww, if your in a hurry to catch something epxpect to miss the first few minutes. Always going into sleep mode is annoying.
And extra content? if you like footy & motorsport (which I don't) I'm sure its great, but even with the best internet speed I can get its stop start all the time.
AND, they said I would get it for free...what a scam, I'm paying it off over years as a hidden charge.
Good try Telstra, but its only a money spinner, not anything else.
Shaun
3
We like the TBox when it is working! We had a lot of trouble early and made many calls to support which did not solve the problems. They finally replaced the modem and we are enjoying it. It is easy to record with and they have some good movies to watch.
John Morrison
4
Please who ever reads this under no circumstance get one of these T Boxes in short they are crap,do not fall into any sales pitch by any one from Telstra.You will be greatly disappointed by the product.
Craig Johnson
5
DO NOT BUY THIS PRODUCT!
The T-box is certainly a lemon. It's a nice concept, and is great when it works. The problem is that it rarely works.
I'm on my second t-box, and am looking at returning it. The first one kept on losing the remote control settings (requiring a reset twice a day). The current one crashes after about 2 hrs - and you only find out when you go to change the channel.
Graham Drever
6
DON'T BUY
Bought this thing last year thinking we would have access to extra channels and on-line movies with the benefit of a hard drive recorder to boot.
The move from Optus (been with them trouble free for many years on cable) to Telstra was a bit of a pain and expense as we needed trenches dug and lines laid through the middle of our front yard. Then we discover Telsras ADSL2 did not have enough power to run the "free" chanels nor play hired movies. Our internet speed was around 25% of what we had with Optus. The T box regularly turns itself off. We often lose the tail end of a recording.
We managed to get out of the contract and went back to Optus which was even more hassle! OK at least we were left with a hard drive recorder. Then the remote packed it in and when I rang the help line (it has a 2 year g'tee)in the Philppines I was told they couldn't help me because I was not a Telstra customer!!!! Called in to the local Telstra shop who gave me a replacement remote.
Bec
7
I'm on my 5th t-box, and have had countless remotes. The first one I got didn't even turn on and have had different problems with all of them. I've just called to have this one taken and not replaced. I love the recording feature and that's about it, when scrolling through channels it skips, watching bigpond movies they stutter. I've had them turn themselves off randomly, remotes had to be held 30cm away to get them to work, had one freeze and when I reset it to factory it froze in the start up menu. The scheduled recordings always miss the end of the shows. And you can't record or watch recordings when the hard drive is doing whatever it does at the most inoptune moments
jacko
8
I've had the T-Box for two weeks now and it rocks!!! My internet is superfast which gives me fast downloads and streaming each and everyday. The better movies are dearer that renting from the local video store but I guess the convenience of not having to jump in the car makes it worth it. The only gripe I had was the remote control was a dud from new which stopped me from setting it up properly, but a quick trip to the nearest Telstra shop supplied me with another one for free which solved the problem.
A.Gregory
9
We have had our T.Box for almost four months and have had heapppsss of problems with it!!
The remote had to be replaced after the first month, then the T.Box needed replacing, we are one week into our second and having the same problems as with the first, only now it misses the ends of movies when recording! Had sky the went with T.Box cos the Telstra sales guy said it was better and would be free but when our 3rd bill came through they had started charging us for it, he also told us we could get the sky channels with the T.Box at extra charge but when we rung to arrange it they told us you cant. Not happy with the T.Box so far....
Shannon
10
I don't know who picks the music played on Bpm, most of it is crap. Friday and Saturday nights you say is party music, who for? I don't know half of it. Shouldn't party music be popular music. Get your $h;t together guys. No point having a party if the music isn't up to scratch. For instance on right now is the worst song I've ever heard. Hold the line by Major lazer. Don't play that crap again.
Beck
11
Yes I agree with Shannon on the comment above. bpm is lacking good songs. More people should speak up of you agree.
Jshannow
12
Really? Really? Did you use it or just use the words Telstra gave you. Everyone
I know who has one, including us, has had nothing but trouble. Do not buy.
Clever Girl
13
I have a TBox no complaints it is fantastic I've had it for over 1 year. Simple to use set up was easy it is connected to WiFi - main thing is make sure it is connected properly. I'm a female so if I can set up TBox anyone can do it-not that I'm putting us females down but many of us are not Tech savvy. Just commonsense if there is a problem ring TBox they are very obliging in Customer Service.
Antony Craven
14
How can I connect my T box via the wireless 3G net work . I don't wish to use ADSL 2 or cable as I am in rental accomadation for 4 weeks.
shannon b
15
I lost my AV cable for my tbox and you can't but them from Telstra... Does anyone have one I can buy?!
tick_the_box@hotmail.com
Maree Hart
16
Thanks everybody for your coments Telstra alsmot had us sucked in for the T box a fool and his money is easly parted.
Maree
Robert Trevisan
17
I have had my Tbox for two days now . It is workiking one minute the terrible the next . Freezing all the time and sound goes off and on . I went to watch a bigpond movie and had to turn it off because i was so angry with the sound and the speed , What a load of rubbish