- Nothing LG
- LG50PX950. LG Customer Service
- • • •
I bought this LG 50PX950 for the Super Bowl this year, some 4 months ago. 6 weeks ago it became clear to me that the banner logo that marks the top of all of MSNBC shows was creating a kind of shadow image on my screen that remained, no matter what other channel I played or what other show I watched. I contacted LG about this immediately and was told by Wendy, the Customer Relations Supervisor I was directed to that the issue will be taken care, she just needs to send out an LG tech person to confirm what I'm describing. Couldn't have been nicer. The Tech, (Jairo Ortiz), comes out, confirms what I'm seeing, confirms there's clearly something wrong with my television, etc. After some unfortunate dicking around by LG, they agreed to replace the panel. Okay...I'll give them a chance to prove to me that it is just my unit that is defective. Well, after some additional dicking around on their part, they finally agree to send the very same tech, Jairo, out to replace the panel. Within a few hours of the panel being replaced, I watch MSNBC for an hour or two, at the most, and there's that shadow image of their logo again. So much has happened since then that is not worth repeating, except they sent the Tech guy out one more time to fix one additional board, this repair does nothing, he then tells me the television has a "Manufacturer's Defect" and there's nothing he can do to fix the television and that LG needs to get me a new one. More dicking around until they finally conclude that the problem with the television is "customer misuse.", so says Stan Williams the 6th Customer Relations Supervisor that I had talked with...the one who said to me "just send me the receipt from the store you purchased the television from, and we'll be able to get you a new television.
So, this is a terrible television, if you believe that watching regular television on a $1,2000 television is not customer misuse, then you will agree with me.
But worst of all is the way LG has dealt with this issue. I WILL NEVER PURCHASE AN LG PRODUCT AGAIN. And I will urge every one I know to do the very same. This is truly what happened and if you ever meet Jairo Ortiz, the Tech who has serviced my television now 3 times, he'll tell you just as I have. He's the only one at LG who has dealt with me in an honest and honorable way. The way LG has dealt with this issue has been criminal.
LG 50PX950 3D plasma television
LG 50PX950 review: LG's top plasma television can do 3D and IPTV, and has excellent picture quality
- Great black levels and vibrant colour, LG's usual excellent video-on-demand implementation
- 3D effect is mediocre and has occasional visual flaws, glossy front panel catches some reflections
LG's 50PX950 is one of the best plasma televisions we've had the chance to look at. It's big, relatively cheap, has excellent picture quality and some great included features like video on demand and 2D-to-3D conversion. It's easily the equal of Samsung's Series 7 3D plasma for 2D video and it beats it when it comes to Internet features, although its 3D implementation is slightly inferior.
Price$ 2,249.00 (AUD)
The LG 50PX950 is a 50in 3D plasma television that can be bought for little more than $2000, despite having similar features to more expensive televisions from brands like Sony, Samsung and Panasonic. If you're not too fussed on 3D television we'd happily recommend the LG 50PX950 as a low-cost alternative to the Samsung Series 7 (PS50C7000) 3D plasma, the Panasonic TH-P50VT20A 3D plasma or the Sony BRAVIA KDL-46HX800 3D LED television.
LG 50PX950: Design, connectivity and features
The LG 50PX950 is, like LG's other high-end plasma and LED televisions including the LG 55LE7500 LED TV and LG 47LX9500 LED TV, stylish in its minimalism. The 50PX950's sheer, glossy front panel is very attractive, but like LG's other televisions it picks up reflections and exterior light sources — although not as badly as other panels from this brand. If you're going to be watching television in a room that has constant bright light streaming in, we'd definitely opt for a television with a less glossy screen.
LG's remote control may not be as fashion-forward as the one bundled with the Samsung Series 9 LED television or even the Samsung Series 7, but it is very comprehensively labelled and easy to understand. We think it's one of the best remote controls bundled with any television on the market at the moment.
The LG 50PX950 has the usual suite of connectivity options available on any 2010 high-end television. Four HDMI ports and single composite, component and VGA ports handle a wide range of A/V devices, and two side-mounted USB 2.0 ports mean storage devices are easy to connect. The USB ports can also be used to connect the bundled 802.11n wireless dongle for network connectivity, and an Ethernet port is also built in to the television's rear panel.
Like most televisions released this year, the LG 50PX950 offers a selection of Internet-based features. Plug it into your home network and the 50PX950's NetCast suite of programs gives you access to YouTube and BigPond Movies video on demand, as well as weather and stocks services. We really like the inclusion of BigPond Movies. If you're feeling lazy (and cashed-up; the service isn't as cheap as we'd like at around $5 per movie) it's easy to order a movie and watch it almost straight away.
LG 50PX950: 2D and 3D picture quality
The 2D picture quality of the LG 50PX950 is excellent. It's easily on par with the top performers from Sony, Panasonic and Samsung. We think the THX-certified image mode is the best option the LG 50PX950 offers, but we still opted to lower the screen's sharpness and brightness levels to get what we regarded as the best possible picture quality.
The LG 50PX950 has a tendency to be slightly grainy in its reproduction of 1080p video, but detail levels were nonetheless excellent and the television's wide range of contrast allows plenty of gradation in both highlights and dark areas of video. Our The Matrix DVD, Terminator: Salvation and The Dark Knight Blu-ray test footage looked consistently impressive. We didn't notice any significant on-screen judder when watching either broadcast digital TV or Blu-ray movies.
We were a bit disappointed in the 3D performance of the LG 50PX950. We should qualify this by saying 3D performance relies as much on the content you're watching as it does on the television itself — even on the best television available a poorly filmed 3D movie can still look blurry and awkward.
LG has opted not to bundle 3D glasses with the 47LX9500, but at $99 each the active shutter 3D glasses can be purchased for around half the price of competitors' specs.
When we ran through Cloudy With A Chance Of Meatballs we found a few scenes where the edges of 3D objects looked fuzzy and indistinct, with a small amount of visible cross-talk. We've seen better 3D performance from Samsung and Panasonic panels, namely the excellent Samsung Series 7 (PS50C7000) 3D plasma and Panasonic's TH-P50VT20A 3D plasma. We kept to the stock THX 3D settings in this mode as we found they offered the best picture quality, but it still wasn't flawless.
LG 50PX950: Environmental policy and conclusion
LG's environment policy outlines some of the company's sustainability efforts, including minimising its carbon footprint and producing greener products.
The LG 50PX950 is an excellent plasma television. If we were looking to buy one of the best televisions of 2010, this would be at the top of our list competing directly with the best Samsung, Sony and Panasonic plasmas.
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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.