Netgear RangeMax Dual Band Wireless-N Gigabit Router (WNDR3700)

A fast, easy to use, dual-band wireless router for homes and small offices

PC World Australia (online)

User Reviews:

Quentin

4.0

1

Pros
Dual Wireless
Cons
Customer Support
• • •

If you purchase from NetGear you have to face their "technical support" - somewhere in the Philippines. They might look like they are trying but it appears they go straight to "reset the modem" as being their strongest tool in their box. When that fails you are then pushed about trying to get a RMA number to return it under warranty. I haven't had much luck from NetGear in the last 12 months - their quality has dropped and the outsourcing of their tech help to "Help Centre" staff leaves you wondering what they hope to achieve - maybe only upsetting their customers. Once you could talk straight to a level 2 hardware tech if the level 1 couldn't help. Now they "promise" to get a tech to contact you - which is basically "never" unless you ring after a week or two.

I hope NetGear reads this, they need to.

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