Nokia Lumia 820 Windows Phone

Nokia's new Lumia 820 is a solid smartphone but the small gap in price between it and the flagship 920 makes it a tough sell

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Nokia Lumia 820
  • Nokia Lumia 820
  • Nokia Lumia 820
  • Nokia Lumia 820

Pros

  • Refreshing design & microSD card slot
  • Excellent bundled Nokia apps
  • Smooth & efficient performance

Cons

  • Below average battery life
  • Hefty weight
  • Limited Windows Phone app ecosystem

Bottom Line

The Nokia Lumia 820 is a mid-range Windows Phone 8 handset boasting 4G connectivity and featuring a unique design with interchangeable backplates. It's a solid device with removable storage and excellent bundled Nokia apps but it's heavy and there's not enough price difference between it and the flagship Lumia 920.

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Nokia's Lumia 820 seems to have been lost among all the hype of the flagship Lumia 920, but the company's latest mid-range device has just been released in Australia. Boasting 4G connectivity and featuring a design with interchangeable backplates that allow optional wireless charging, the Lumia 820 is a solid device but the small gap in price between it and the 920 makes it a tough sell.

A refreshing look and feel

The Lumia 820 is easy to hold and use single handedly and ergonomics are impressive.

The Nokia Lumia 820 is a smaller and cheaper version of the flagship Lumia 920, but unlike what the Lumia 800 was to the Lumia 900, Nokia hasn't simply downsided this model. The Lumia 820 gets a different design altogether. It has more rounded corners, a completely flat face and makes use of interchangeable backplates. Our review unit came with a gloss white "shell" and although the surface is a little slippery, ergonomics are impressive. The Lumia 820 is easy to hold and use single handedly and it's not too much of a stretch to touch the very top of the screen with your thumb.

The Lumia 820's unique design comes with a few positives. Firstly, it's battery is removable and therefore replaceable (it's accessible by taking off the rear shell). The Lumia 820 also has a microSD card slot for extra storage, so the 8GB of internal memory can be expanded. Neither of these features are present on the flagship Lumia 920, so the Lumia 820 does hold an advantage that may be ideal for many potential Windows Phone users.

The Lumia 820 is easy to hold and use single handedly.
The Lumia 820 is easy to hold and use single handedly.

The Lumia 820's design and implementation isn't perfect, however. The polycarbonate shells are very difficult to pry off and require way too much force to remove and the phone is also rather heavy at 160g. Combined with the glossy rear surface, that extra weight makes the Lumia 820 a slippery customer at the best of times. The one positive of the shells being difficult to remove is build quality — despite removable parts, the Lumia 820 feels impeccably well constructed. There's no evident creaks or rattles, even when force is applied to the case.

Nokia has laid out the Lumia 820's controls in typically Windows Phone fashion. There's a standard headphone jack on the top, volume, power/lock and a dedicated camera button on the right and a standard micro-USB port for charging on the bottom. The buttons on the right side are very well positioned for comfortable single-handed use. Windows Phone 8's standard, touch-sensitive back, home and search buttons sit just below the screen and they're very responsive.

The Lumia 820's battery is removable and therefore replaceable. It's accessible by taking off the rear shell.
The Lumia 820's battery is removable and therefore replaceable. It's accessible by taking off the rear shell.

Speaking of the screen, it's a 4.3in AMOLED touchscreen with a resolution of 800x480. This resolution obviously can't match more expensive phones and therefore the Lumia 820 can't display the same crisp text as many devices on the market. However, it displays excellent and accurate colours, has good viewing angles and is bright and clear. There's visible pixels if you look close enough, though, and we also found the 820's screen hard to see in direct sunlight. One notable feature is that the screen responds to touches even if you're wearing gloves. It's a handy function for those in cool climates, but it's not as relevant in Australia.

The Lumia 820 can't display the same crisp text as many other devices on the market.
The Lumia 820 can't display the same crisp text as many other devices on the market.

Smooth UI and some great Nokia apps

The Nokia Lumia 820 runs the latest version of Microsoft's Windows Phone platform, Windows Phone 8 and it offers good performance. We didn't experience much lag when flipping between apps, scrolling through long lists or opening apps like the camera. Basic day-to-day tasks on the Lumia 820 are smooth and responsive. Scrolling, especially in the Internet Explorer browser, is smoother and faster than most Android phones we've used. All in all the combination of the Windows Phone 8 OS and the Lumia 820's hardware, even if not at the cutting edge, makes for a speedy and efficient device.

The Lumia 820's hardware, even if not at the cutting edge, results in a speedy and efficient smartphone.

The biggest new addition to Windows Phone 8 itself is a new home screen interface with support for small, medium and large live tiles. There's also more colour customisation options, built-in Skype integration, a revamped backup system that now includes the ability to backup SMS messages, a 'Kid's Corner' function where only pre-selected apps can be accessed and the expansion of the People Hub with a new 'Rooms' feature that shares lists, calendars and photos.

The Windows Phone 8 ecosystem has some excellent core features. All users receive 7GB of SkyDrive Storage for free. The built-in, free Microsoft Office app handles Word and Excel documents with ease and is without a doubt the best office client on any mobile platform we've seen. The Xbox Music service is decent value at $11.99 per month or $119.90 per year for unlimited music streaming. Annoyingly, the Windows Phone 8 platform can't open a basic .wav file, such as the voicemail message service used in many workplaces.

The Windows Phone 8 OS is smooth and fast.
The Windows Phone 8 OS is smooth and fast.

Nokia provides some excellent pre-loaded apps on the Lumia 820 which you won't find on rival Windows Phones.

Nokia provides some excellent pre-loaded apps on the Lumia 820 which you won't find on rival Windows Phones. Nokia Maps and Nokia Drive are the most notable and convenient. The Maps application is significantly more comprehensive than Apple Maps and even betters Google Maps on Android phones in some ways. It allows you to download a range of maps from entire countries to use when you don't have any mobile network coverage. In addition, Nokia Drive provides free turn-by-turn navigation in a clean and easy to navigate layout. The ability to download maps means the navigation service doesn't use any mobile data, just the Lumia 820's built-in GPS chip. The screen isn't as large as the Lumia 920, but still works well for turn-by-turn navigation and the clean interface is attractive.

Nokia also includes the City Lens app on the Lumia 820, which uses augmented-reality to display nearby points of interest. However, we found it largely a gimmick and the same results show up in a standard search through the Nokia Maps app.

None

Limited third-party apps

Many apps we use on a daily basis on iOS and Android simply aren't available on Windows Phone.

Despite Nokia's excellent bundled apps, one of the biggest issues with the Nokia Lumia 820 and the Windows Phone OS is the lack of popular third-party apps. A visit to the Microsoft App Store will quickly tell you all you need to know but many apps we use on a daily basis on iOS and Android simply aren't available on Windows Phone.

It's not simply about the number of apps here, but the number of important apps that have become popular on smartphones. A few examples include Dropbox, Pocket, Instagram, Spotify, Pinterest, Pulse News, Flipboard and many more. These apps and many more may eventually come to the platform, but they're not available right now. Further, many of the non-official Dropbox apps we used, as an example, were awful and attempted to masquerade as an official app. The price of apps on the Windows Phone platform also seem higher than competing platforms. The lack of quality third-party apps is an issue that we suspect will prevent most average consumers switching from iOS or Android to a Windows Phone like the Lumia 820.

Scrolling, especially in the Internet Explorer browser, is smoother and faster than most Android phones we've used.
Scrolling, especially in the Internet Explorer browser, is smoother and faster than most Android phones we've used.

In addition, the Windows Phone services available on the Lumia 820, such as Xbox Music, strongly appeal to those who are already ingrained in the Microsoft ecosystem. If you've got an Xbox, use a Windows 8 PC and have a Windows Phone 8 device, these services are a great option. For everyone else, like those who might use a Mac, an iPad or an Android tablet, the incentive to use these services is significantly diminished. A good example is already established services like Spotify that this author uses daily. This isn't available (yet) on the Windows Phone platform yet it's readily usable on an iPhone or an Android device. To switch to the Windows Phone platform and the Lumia 820 requires a compromise that many everyday consumers may not appreciate.

Decent camera, 4G connectivity

The Lumia 820 comes with an 8-megapixel camera with Carl Zeiss lens and dual-LED flash. It's not as impressive as the outstanding camera on the Lumia 920, but it captures reasonably good quality images for a smartphone. We were particularly impressed with its ability to capture macro shots with good detail along with its accurate colour reproduction. It does struggle when taking photos in low light, however, and you'll need to keep a steady hand to avoid blurry shots. The camera also doubles as a full HD 1080p video recorder. It produces steady video footage with good detail levels, though we did find it odd that the camera is set to record at 720p by default.

A photo we captured with the Lumia 820 (click to enlarge).
A photo we captured with the Lumia 820 (click to enlarge).

Adding to the Lumia 820's camera experience are Nokia's multiple camera modes, which it calls lenses. There's a panorama lens to capture panorama shots, a cinemagraph mode that captures movement and turns still shots into a GIF file and a SmartShot lens that captures multiple photos and then allows you to remove elements from an image, like someone walking in the background of your photo. These are all valuable additions, but they open in a seperate app to the camera despite being present in the options menu, which is annoying. There's also no way to immediately share a Cinemagraph image, from the app, which seems like an oversight.

Nokia sells an optional backplate that includes wireless charging capabilities.

The Nokia Lumia 820 doesn't include native wireless charging but Nokia sells an optional backplate that includes wireless charging capabilities. With this accessory attached, the phone becomes compatible with a range of first party charging accessories including a wireless charging plate, a charging pillow, a charging stand and a wireless charging speaker developed in conjunction with JBL. Curiously, the charging backplate has a matte finish rather than the glossy finish of the standard cover that comes bundled with the Lumia 820.

Disappointingly, the Lumia 820 has below average battery life. We often fell short of a full days use by a few hours, so you'll definitely need to charge more than once a day if you're a heavy user. Considering the smaller screen size and resolution compared to the Lumia 920, we expected more.

The buttons on the right side are very well positioned for comfortable single-handed use.
The buttons on the right side are very well positioned for comfortable single-handed use.

The Lumia 820 is a 4G-capable device and is sold through Optus and Vodafone on various plans. The latter won't have a 4G network up and running until sometime in 2013, but it's a nice future proof option if you decide to go with Vodafone. The Lumia 820 carries an official outright RRP of $699 and is available now.

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Nokia Lumia 900 review
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sue stone

1

i am currently on my THIRD yes THIRD replacement of this phone...it has never performed as it is meant too ever since i have had it .......the battery life is appaling to say the least and it constantly turns itself off and the only way to start it up again is to remove the cover take out the battery replace the battery and replace cover ......i have only had my phone since 8th dec (with this now being my 3rd replacement phone....not to mention many very long and tedious traipsing back and forth from the store of purchace....)
a very poor product something id never dreamt of from a nokia product .....should have gotten an iphone

Gforce73

2

I have a Nokia N8,and just got the new Lumina 820,the N8 is a couple of years old now apart from not having a battery you can't replace I charge my N8 alot,especialy web browsing at 3.5g.I am just coming to terms with the windowsOS but it is very quick,my N8 has a 12megapixel camera with 720p video recording,I have not yet tested the 8megapixel 1080p video,but both phones have Carl Zeis lenses,so drop 4megapixels and jump to 1080p,it will be an interesting comparison as technology moves so rapidly these days,I do love all phones to have removable batteries & microSD card slots,this should be the norm in 2013,my N8 has only a 768 processor and 250mb of ram which it has approx 75/80 available.So the 1.5gdual core and 1gig of ram should definately speed things along quite swiftly.By the way for comparison sake N8 has 16gb internal memory plus expandable to another 32gb,Lumina 820 has 8gb on board with 1.5(approx for OS)& l put a 32gb micro in this one as I love to take pics and dl music clips in 720p on my N8and they look fantastic on the smallish 3.7''screen.I hope the lumina 820 will look as good in 720p looks just as good,if not better(as it should on the 4.3'' 800x480Res)The couple of things that are missing or I haven't found yet is N8 has a fm transmitter built in,which is great for listening to your playlists in the car,awesome device used alot and HDMI out is also on the N8 which is great for viewing pics ,watching video's in 720p or you can use it for music,& it allows you to keep the phone next to the tv and you can use a Wii .remote or o
ps3 remote to control the N8,Yes I am plugging an older smartphone but for it's time it rivaled the Iphone 4 punch for punch,(google N8 vs I Phone4 and you will very suprised how capable the N8 is)I just hope that once I get used to the 820 lumina I will post a true comparison,as the lumina id
s very powerful compared to my trusty N8.please Nokia I hope the lumina 820 is half as good as my N8,one last thing Nokia maps ' Drive is the best nav in any phone to date,N8 needs no internet to guide you with full voice,the internet makes the nav quicker for searching,I use it in my cat and on my mountainbike.Will give full lumina 820 review once I grasp how to use all of it's features.Thank you for listening(want a great smartphone cheap,N8 at cash convertors for$100/180 unlocked(

Louise

3

I had a NOkia N8 for 2 years which was terrible and I should have returned it. It kept turning off, freezing in the middle of texting long messages, and I could never connect to the internet. It would freeze and refuse to synch emails for days on end. IT was the longest 2 years of my life (I was on contract). I was sure I just had a dud, and was highly recommended the Lumia 820 as a replacement. I have been a wreck every since. My husband is seriously about to leave home. I cannot get it to work. I have spent HOURS talking to the Vodafone help desk people (one of them even sent me a message for my birthday)trying to consistently send MMS and get internet connection and even they couldn't help me. They put me on to the Nokia tech support people. Another hour of my life I won't get back. They told me to take it back to the shop. I did that, and went without for 4 days while the Vodafone people decided if they could fix it or not. They sent a replacement. And now we start all over again. The biggest problem is that the problems I have are not consistent. Once in every 50 attempts, I get a picture message sent successfully. And once in about 100 attempts, I connect to the internet. I am about to tear my hair out. I don't know if the issue is the phone, the setup, or Vodafone. And no one is going to tell me. I cannot live like this for another 2 years. I cannot work with this phone. I honestly do not know what to do. I never ever want to hear the word NOKIA again.

Harry

4

vodafones fault. They're rubbish.

Kathy

5

I got my nokia 820 yesterday and it is humming along like a bird, no troubles whatsoever, love everything about it. Nice looking good photos, fast navigation, easy to use. I use a windows 8
computer as well so I guess this made things easier. I would recommend that you familiarise yourself with windows 8 if you buy this product.

Lisa

6

I have just put one on lay-by and yes I AM aware that the 920 is out and these have been discontinued and aren't the newest version of lumia. However, I truly believe (after shopping around for what seems like a lifetime) that this phone is worth every cent as my bf owns a 800 and it works great, not a problem with it yet and he got it when it first came out. Although any phone could be better than the one I've been using for a while (Huawei) they are terrible, but the lumias are truly awesome :)

Andre

7

interesting comment by Sue Stone above - I had my 820 for a few months now and it has not crashed once despite being on pretty much continuously for weeks.
my last mobile (iPhone4) would crash at least twice every single day.
biggest gripe is that on the 820 it is just that little bit hard to reach the back-button in the left-hand bottom corner when using it one-handed (short fingers ? ;)
and of course the app store needs to get some more useful apps in there!

vin

8

can we use oracle apps on this phone

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