Delynn
2
- Pros
- Nothing
- Cons
- Everything
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I bought this printer new at the end of May 2012. By the middle of June it stopped working in the middle of printing a photo. This was only my second time printing with it. Just died and nothing worked to turn the power back on.
I contacted HP support and their solution was, "Unplug it, plug it back in. Is is working?" They determined they couldn't help so they sent me a replacement. The replacement turned out to be a used printer! As a replacement for a brand new printer they send a used one.
To make it worse, the used, replacement printer didn't work. This one gave nothing but error messages regarding a missing or defective print head. I installed the print cartridges again using the manual, online troubleshooting and HP techs on the phone. Couldn't get the error message to go way. Their solution, after, "Turn it off, turn it on. Is is working?" ... send another used, replacement.
Third printer arrives and again, I get nothing but an error message indicating the print head is missing or defective. HP troubleshooting says it's probably defective print cartidges. So I go and spend another $100.00 on new cartridges trying to resolve the problem. THAT doesn't work.
I have been trying to deal with HP Support since the whole mess started and they have done abosolutely NOTHING to resolve this matter except send me used, defective replacement printers.
At this point you couldn't PAY ME to own this printer. I have no faith in this product, or any
HP product, and their customer service is a joke.I've repeatedly asked for a refund and all I get is condescending apologies at the start of every email and then no help at all. I was told for weeks that first contact techs were sending this issue on an "escalated, emergency, priority" basis to a Case Manager who would be contacting me.
I never heard from any Case Manager ... ever! There was no attempt by anyone to fix this situation.
I'm returning the printer today (I have asked several times for them to send me a shipping label to return their defective printer and they have not complied - so I'll pay for it with my credit card and dispute the charge just like I'm going to do with the printer ($158.00) and the useless cartridges they sold me at a 20% discount ($103.00) as a way to apologize for my inconvenience when the brand new printer died.)
This was the first, and LAST, time I ever buy an HP product.
Linda in L.A.
1
Just as an FYI for anyone else looking into reviews in trying to find a really good, reliable workhorse printer/copier for a small home/office environment.....this is apparently NOT IT!
I have spent at least a 2 full days looking at the reviews all over the web and after deciding to go for the big dollar 8600 Premium, so I would have the legal (11x14 inch) size paper capability (only on the 2 pricier models) but the Premium also provides the second paper tray option. If you work for yourself with no staff at home, having a printer with a second tray option for printing envelopes is a BIG PLUS.
After reading all the reviews all over the different sites (amazon was really the most informative...and I always look at the worst reviews first to see if I can live with the problem or if it's a one or two time glitch in the product) I have decided against the 8600, at least the pro plus or premium version!
1. The 2 tray system apparently is so glitchy that offices are stating they are returning them in frustration. The printer automatically defaults to the top tray....which is the only tray you can put envelopes and have the machine work right. It's an old problem I remember from a very old hp printer I had, and they have NEVER fixed this programming glitch. Long time ago but I remember the wasted envelopes and the frustration. Apparently there is no way to permanently default to the second tray.
2. Tray 2: many users complain the printer doesn't recognize tray 2 has paper in it to default, so you have to go back and refill tray one anyway. So the ONLY advantage to the more expensive Pro Plus is the long paper/scanner capability, which is a plus but not as much as they are charging for it.
3. BEWARE Delynn's review above. This is a common complaint with this product and this is what turned me off to getting it. I can go cheaper and not have the headache. Too bad. Before HP went global and outsourced (like Dell) they had the best printers I've ever had. No glitches, few problems, and worked until I retired them. But I had 2 printers go out the day before trial this month and just have to do something....I keep two printers, inkjet and laser in my office for just this reason and both got glitchy just at the last minute. I spent the last week trying to fix all my office equipment and now I just want one reliable printer/copier. (I own the fujitsu scansnap for scanning and nobody can beat it IMO, and an extra fax, so all I need is printing, color printing, and copying).
Do NOT get caught in the frustration of returns. If HP won't replace it or refund after a reasonable number of attempts, do what Delynn says and dispute the billing WITHIN 60 DAYS of purchase! Don't let them string you along. Too many complaints on this product to waste your time. See amazon us website for all these reviews I am summarizing.