Photosmart Premium C309a

So HP designed a product that doesn't work and is refusing to refund people's money? Consumers are just supposed to eat $400 of their own money and HP goes on like nothing happened? Sounds like a class action lawsuit.

PIECE OF CRAP! VERY DISAPPOINTED! TOO NOISY, WIFI DOES NOT WORK, SPEND A LOT OF INK EVEN USING "DRAFT MODE" ETC ETC....... :(

I got a new computer-Wind 7- and a verizon mifi
This printer will not see the mifi (router) We have
tried everything. I am ready to delete virus program
to see if that could be the issue. Just can not get
the wireless printer to work wirelessly. I liked the
printer for the wireless reason, photo printing, fax
and scan. Can not do any of it.

THIS IS MY THIRD HP PRINTER, AND NOT BUYING ANYTHING THAT HAVE HP ONIT. IT SAYS WIRELESS , I THOUGHT THIS WILL MAKE LIFE EASY ,BUT MADE MY LIFE MISABLE. WHO EVER WANTS TO BUY THIS PRINTER , THINK TWICE .

After having this unit for two years, I have finally decided to give up, even after the hundred hours or so of trying to get this unit to work. Wifi doesn't work. It printed photos right one day. Scanner works only intermittently. The ink alone will bankrupt you, and apparently, per HP support, it will only work with Name brand ink AND PAPER. The copy quality, when you can actually get it to print, even if only in black and white, is horrible. I will not even donate this unit to a non-profit. It will take too much time and money to try to make it work. I am DONE with HP.

I've had this printer (c309a) for at least a year of frustration now, and decided to look at the reviews for the product. I'm actually glad that it's not just me ... everytime I need to print something I need to turn the printer off, unplug it, turn it back on and pray that it works. Sometimes it does, and other times it doesn't. I had a much cheaper Canon before this which lasted for several years, and I never had a problem with it. I'm going back to Canon. HP, you must know how screwed up this product is, so you should have been proactive and recalled it and taken it off the shelf!

Literally a piece of garbage. Customer service is just as poor as the products. Using mine up till it dies and gonna have fun tossing it in the GARBAGE where it belongs. Will never purchase HP again in my life!

Remember having a bad time installing to my old lap top. Some of the programs won't install to the new one.

Had an HP Deskjet all-in-one for years. At 10,000 copies, the feeder died. So I got a new one from Costco. Went against my intuition for an Officejet and got this one.
Huge mistake. It's just over a year old. It has eaten up more print cartridges than imaginable (even on grayscale printing with light ink) and now all we git is "head alignment failure". It's shot. HP even says so. we're lucky if we got 250 pages out of it (it's been non-functional most of the year we've had it).
Never could get the WiFi to work. I am an advanced PC user too. A waste of investment in the hardware and so trying on my patience.
I'm giving it away for parts on FreeCycle, although my preference would be to take a sledgehammer to it (petty, maybe; satisfying, absolutely). I wouldn't sell the POS; that would be unfair to someone else.
I will likely NEVER buy HP again. Probably stick to Canon.

I have not been able to use this printer wirelessly whatsoever. The interface is so overly complex it's just trying to do too much. I want to turn on, hit print, done - not walk through 10 options EVRY TIME before it does something. I am so disappopinted with this printer our family will strictly avoid HP in future. BTW Bluetooth and wireless both do not work. I can pair the device, but it continues to give printing erroes and prints out ascii garbage EVERY TIME. I HATE HP NOW!

Bye Bye HP, second C309a now dead! After the first was replaced under warranty (wireless radio died), the replacement now will not work. Error Error Error. All available fixes tried and say they have fixed the problem but go to print and nothing. Waste of money and time any chance of a class action?

This is by far, the worst printer I have ever owned. Has not scanned and photocopied since the beginning. No matter what HP support say to do, it never works. I've installed and uninstalled the software and drivers so many time. They won't help and I'm stuck with a $300 printer that doesn't work. It got even worse when I installed windows 7 (which I didn't think was possible. I will never buy another HP product again.

This is the sorriest piece of equipment I have ever purchased. Does not print on demand, waiting endlessly to get items needed immediately. Good for just copying item but useless when connected to PC. I threw mind in the trash and chalked it up for the worst engineering I have ever encountered. I will not ever in this lifetime buy another HP product. I replaced with Cannon PXMAA 880 and it works like a printer should---Instantly! when printing from PC. Constant replacement of ink cartridges with HP a big negative. Also when cartridges start getting a liitle low --C309 just shuts down and you have to replace or you can't finish project

I have one HP Photosmart C309a printer for several years and it has worked well.
I can scan, copy as well as send faxes. I use the wireless feature to connect it to my wireless network.
Once in a while it errors while scanning documents.

You would expect all the features of an multifunction printer to last more than 2 years. The fax function quit working and there is no fix. HP is off my buy list.

I will NEVER buy another multi function printer from HP. This one has made me mad EVERY time I've tried to use it since I purchased it nearly three years ago. The BlueTooth function causes my laptop to have the "blue screen of death". The wifi goes offline daily for no apparent reason and requires reboot of both the laptop and the printer. The printer tray indicates empty when it has several sheets left in it. I get error messages all the time. It takes three or four tries to get it to scan. So far the only quality that I see is that photo quality is good, not excellent, but good. I sure expected much more for a printer that cost so much!

The HP Photosmart Premium C309a is a total piece of crap. It can not scan remotely. It will not print on photo paper. Every operation with this thing take an hour or more.

Please do not waste your money on this dreadful product. I bought one less than a year ago and have today put it out with the trash, and am off to buy a Canon MG8170.

Where do I start. It's slow to start, slow to use and is very noisy, making some unedifying noises as it warms up. The paper feed often screws up simple A4 paper. The scan and copy functions are hit and miss (i.e. I found out by trial and error that to copy small items such as a driving licence, it will only work if you cover the licence with a blank sheet of A4 - otherwise the printer sits there saying it is copying but doing nothing).

The ink cartridges need replacing frighteningly often and the wifi connection sometimes works and sometimes doesn't - with no obvious problem.

To be fan the print quality is not bad, but overall my blood pressure cannot withstand another day of trying to use this printer, so out it goes!

I had this issue (endlessly searching for network...) when I moved my C309a printer from the room with the wireless router. It still couldn't find the network when I took it back in the room with the router. After an hour on the phone with HP tech support trying to sell me another printer, it occurred to me that maybe the printer needed to be connected to a computer via the usb port. Did that. Got a message saying something about 'not compatible'. I clicked ignore. Then I went through the wireless setup wizard steps on the printer and viola! I'm printing wirelessly from computers all over the house. The only issue is, the signal for the C309a is so weak in its new location (about 50 ft away) until I need to keep it connected to the computer (a MAC 10.6.8, by the way) using the USB in order for all the devices to print wirelessly. Kinda blows because I don't remember seeing the range issue when I bought the thing. Anyway, I hope this helps someone.

Where do I even start. I bought this computer about 15 months ago as well from JB Hi Fi in Rockhampton. WORST mistake I EVER made.

I bought the computer because it was wifi, it printed photos by chip as well.

It SUCKS the ink and I SWEAR it uses photo ink to print just text on normal paper as well.

I rang about that issue and they wanted to charge me $20 to help me and sent me some shoddy links about how to fix it myself. It's a JOKE!

This is how HP stays in business.

I also had issues with the photo tray not being recognised. If I want to print a photo using photo paper I have to push print and run into the other room and hold the blasted tray in! I rang and again HP told me the same thing, $20 please. Get stuffed! For $400 it should be gold leafed in 24 carat sheets!

PC World WHAT were you THINKING! Your credibility has gone right out the window with this one!

You either didn't spend ANY time with this product or you purely DO NOT CARE about your readers/clients/customers.

I'll be looking else were for my printers and I won't be taking any recommendations from PC World.

DO NOT BUY ANY HP PRODUCTS.

Such a frustrating printer, made worse by the fact that the geniuses who review these products gave it 4.5 stars. I'm someone who reads reviews and then makes a decision and now I'm wondering why the high marks were given?! It looks pretty and is supposed to have multiple functions, but I have used all of them and it is frustrating to the point of wanting to smash the thing to pieces. The scanner won't scan to the computer, so I have to use a USB and then physically transfer it over. The wireless connection occurs randomly. The inks seem to evaporate once you put them in. Printing takes a decade, as the machine makes SO MUCH noise for ages before actually beginning to print... and then it doesn't print. Walk away and come back? Nothing. Turn it on and off again? Nothing. Give up and try printing something else and then it starts printing the first thing a good 10-15 minutes after you first asked it.
I've had other pieces of technology frustrate me until a logical solution was found. Unfortunately, the only logical solution here is to not buy HP. Pass me that sledge hammer, please.

Guys,
This frustrates me no end.
Bought this printer 3 months back and HP is pushing it hard. Was shocked to know that it won't work on my iPad. No one briefed me and it does not say anything on the HP site either.
Am frustrated and feel cheated. Don't know what to do with this printer.
Rob

this is a horrible unit. do not go by looks. this is extremely noisy and my whole table trembles. it freezes for no reasons. maintenence is expensive. cartridges, even the XL types, do not last long. in essence, HP is not good for printer. try other brands..lexmark, brother etc

Similar issues. HP has swapped out my C309 three times. Always the same problem. I wish they would just say that they are aware of the problem instead of acting as though this is the first that they have heard of the problem.
Every time I print, scan, make a copy or fax I cross my fingers and hope it works. Today they offered to swap it out again if we do the troubleshoot that will take a few hours. I said no! I walked away from the two year warranty that I purchased and threw the printer in the trash. Will never purchase an HP again.

My HP photosmart 309a has been a problem since day 1. Problems: (1) does not print anything in pdf file. (2) Starts to fax then stops in the middle of the first page- it won't do the job and won't cancel the job. I have to cut off electricity to the unit before it will "stop" the job. It takes FOREVER to boot back up. (3) Won't shut down when "off" button is pressed. (4) Won't cancel when cancel button pressed. (5) Noisy. Everytime I print it takes about 30 seconds worth of starting up noises. I can print from my other (non-HP printer) in the time the 309a is just trying to warm up. I rue the day I wasted money on this printer. I will never buy HP again.