RIM BlackBerry Torch 9800 smartphone
BlackBerry Torch review: The touchscreen-equipped BlackBerry Torch will be enticing for existing BlackBerry users, but offers no real incentive for others to switch to the platform.
- Good keyboard, excellent e-mail, responsive touchscreen, decent build quality, revamped OS, universal search, improved Web browser
- Physical design could use an overhaul, large and top-heavy, lack of customisation of app "drawers", UI lacks consistency, lower resolution display than competitors
The BlackBerry Torch 9800 might be the best BlackBerry ever, but we think at its core it is generally the same as most other BlackBerrys. It possesses an excellent keyboard and great e-mail capabilities, but boasts nothing really new or innovative. The Torch offers little incentive to switch from the iPhone or an Android smartphone, but BlackBerry users will probably find it a compelling upgrade.
Price$ 869.00 (AUD)
Best Deals (Selling at 4 stores)
The BlackBerry Torch 9800 is the first BlackBerry smartphone to combine a touchscreen and a physical QWERTY keyboard. The handset also runs the new BlackBerry 6 OS and features a refreshed home screen and various software improvements, including a greatly improved Web browser. Ultimately, the BlackBerry Torch 9800 is much the same as most BlackBerry handsets: it possesses a great keyboard and best-in-class e-mail capabilities, but offers nothing new or innovative. This is yet another smartphone that should please most existing BlackBerry users, but it offers no real incentive for others to switch to the platform.
UPDATE: The BlackBerry Torch 9800 will be available from Optus stores from 25 October. Telstra and VHA (Vodafone Hutchison Australia) are expected to follow "by Christmas.
The BlackBerry Torch 9800 has a new slider form factor, but it shares a striking resemblance to almost every other BlackBerry released in the last few years. It looks like a BlackBerry Bold 9700 with a larger screen and a slider. It features a very similar QWERTY keyboard, the same trackpad and menu keys and its design doesn't stray to far from the traditional candybar BlackBerry.
The external volume buttons and camera key look as if they're bulging from the plastic edging on each side and are easy to press, but the lock and mute buttons on top are a bit too easy to accidentally press. Build quality is reasonable, though the slider does wiggle slightly and the phone can often be difficult to quickly slide open with one hand. The BlackBerry Torch still looks like a corporate phone; we think RIM really needs to revamp the physical design completely.
The BlackBerry Torch's capacitive touchscreen display is responsive, and the scrapping of the clunky SurePress technology used on the BlackBerry Storm is a positive. However, the screen is clearly inferior to the displays on the iPhone 4, HTC Desire and the Samsung Galaxy S, thanks to its relatively low resolution. Text isn't as crisp when browsing the Web and images possess far less detail. Like almost all BlackBerrys the Torch 9800 benefits from an exceptionally good keyboard; it's almost identical to the Bold 9700's, but it is slightly narrower and sits a little deeper into the chassis. It doesn't quite match the outstanding keyboard on the original Bold, but current BlackBerry users will be right at home. The slider design makes the BlackBerry Torch quite large when opened, and the design is a little top-heavy.
The BlackBerry Torch runs the latest version of BlackBerry OS and it offers plenty of improvements over previous editions. The home screen looks attractive, and uses a very handy notifications bar that drops down when you tap the display. This will show all your notifications including e-mail, calendar, text messages, and Facebook and Twitter updates. You can also select a profile and start a universal search on the home screen, while tapping on the time brings down a quick settings bar; you can turn on Bluetooth and Wi-Fi, set an alarm, and adjust a wealth of set up options. BlackBerry OS 6 also integrates "Social Feeds," aggregating feeds from Facebook and Twitter. The OS has an excellent universal search tool, and it offers a much better Web browsing experience than previous versions. You can double tap on a block of text to centre the text, use pinch gestures to zoom in on Web pages and the entire browsing experience feels much improved compared to previous BlackBerrys.
BlackBerry OS 6 also uses what RIM calls a "drawer" to store applications. Where Apple uses a simple grid layout of icons on the home screen, and Google's Android opts for shortcuts combined with widgets, the BlackBerry Torch uses a drawer that can be opened up by tapping the bottom of the screen. Swiping across the screen will access different draws; all of your applications (main menu), your favourite apps (user definable), media, your downloads from BlackBerry App World, and frequently used applications. Unfortunately, these drawers can't be edited or modified, apart from choosing what to place in each one.
In a nutshell, many aspects of BlackBerry OS 6 have been improved but it lacks consistency. This OS has been built for both touchscreen and non-touchscreen BlackBerry smartphones and it shows in some basic aspects — for example, you can control most actions via the touchscreen, but can't go back to a previous screen without using the physical keys, and holding down on the screen to bring up context-sensitive options doesn't work in all menus. We also felt as if the Torch 9800's hardware struggled to keep up with its software — it often seemed sluggish during basic tasks, such as switching between running apps or opening the browser.
Any BlackBerry is primarily an e-mail device and the Torch 9800 supports e-mail through the BlackBerry Internet Service (BIS) or the BlackBerry Enterprise Service (BES). Microsoft Word, Excel and PowerPoint documents can be viewed and edited thanks to the on-board Word To Go and Sheet To Go applications. In addition to 3G connectivity, the BlackBerry Torch 9800 has Wi-Fi, GPS and Bluetooth capabilities.
The BlackBerry Torch provides access to BlackBerry App World, RIM's third-party app store. It doesn't boast the same number of apps as Apple's App Store or Google's Android Market, but paid apps can finally be purchased in Australia (using PayPal) and most of the popular apps (such as Facebook, Twitter, eBay and Windows Live Messenger) are available.
The BlackBerry Torch 9800 is a capable media player and the interface has been given a fresh overhaul. We particularly liked the album cover view, which is very similar to Cover Flow on the iPhone. The display handles video content well, but you can't help feeling a little disappointed when you compare it to the bigger, brighter displays of competing smartphones. The phone has a 3.5mm headphone jack and a microSD card slot, while the 5-megapixel camera doubles as a video recorder. Our photos often appeared blurry and the phone can't record HD video (a feature that’s quickly becoming the norm on high-end smartphones). One real positive is the BlackBerry Torch's battery life — it often lasted almost two days during testing, placing it far ahead of most of its rivals and making it a handy device for road warriors.
The BlackBerry Torch will initially be available from Optus stores from 25 October. Telstra and VHA (Vodafone Hutchison Australia) are expected to follow "by Christmas. The Torch can also be purchased outright and unlocked from online store MobiCity.
Become a fan of GoodGearGuide on Facebook
Follow GoodGearGuide on Twitter: @GoodGearGuide
Stay up to date with the latest reviews. Sign up to GoodGearGuide’s Gear Daily newsletters
Join the PC World newsletter!
Most Popular Reviews
- 1 Sony Xperia Z5 Premium review: Is the world ready for a 4K phone?
- 2 D-Link Taipan AC3200 Ultra tri-band modem-router review
- 3 Dell XPS 13 (2016) review: Making the very best Ultrabook
- 4 Microsoft Surface Book review: The verdict on Microsoft's first notebook
- 5 Telstra Wi-Fi 4GX Advanced III review: Testing the world's first 600Mbps wireless hotspot
Best Deals on PC World
Latest News Articles
- How Intel knocked itself out of the smartphone chip market
- Intel's Atom architecture to live on despite smartphone chip cancellations
- Galaxy Note 6 rumors hint at IR autofocus, USB-C connectivity, new Snapdragon SoC
- LG shows off a smartphone display panel with integrated fingerprint reader
- Smartphone uptake passes its peak as industry appetite wanes
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.
The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.
The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.
My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.
- CCSenior IT Business AnalystVIC
- FTTechnical Business Analyst - BINSW
- CCDesktop Engineer, renewable contractAsia
- FTVendor Manager / Team Lead - ITIL / ITSMVIC
- CCOrganisational Change ManagerVIC
- CCBusiness Data AnalystVIC
- CCSr. Project Manager - Six SigmaVIC
- CCFull Stack Developers - JavaNSW
- CCContract Systems Analyst (C++/JAVA/SQL) 160505/SA/971Asia
- FTDatabase Administrator / ArchitectNSW
- CCSenior Analyst Designer / AWS and AzureVIC
- CCEnterprise Architect (Security)NSW
- CCFront end and Full Stack DevelopersNSW
- FTNV2 Defence Project Manager | Prince2 & PMBoK shop | Huge project pipelineACT
- CCSr. Net DeveloperVIC
- FTSenior Developer - .Net, MVC, C#NSW
- CCScrum MasterNSW
- CCBusiness Project ManagerAsia
- FTTechnical/Solutions ArchitectNSW
- CCSolution Architect - JULY STARTACT
- FTITSM Head of Service Desk & SwitchboardACT
- FTInfrastructure Project ManagerACT
- CCContract Programmer (JAVA/HTML/SQL) 160421/P/903Asia
- FTAGILE Training Manager/CoachNSW
- CCIntegration Delivery Project ManagerNSW