Seagate Backup Plus Portable Drive

A speedy little portable hard drive with backup software that can save Facebook and Flickr photos

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Seagate Backup Plus Portable Drive
  • Seagate Backup Plus Portable Drive
  • Seagate Backup Plus Portable Drive
  • Seagate Backup Plus Portable Drive

Pros

  • Quick performance
  • Easy to use
  • Changeable interface

Cons

  • The Dashboard software interface needs some work
  • Facebook and Flickr uploads failed
  • Flickr backups restricted to the 'large' photo size

Bottom Line

The Seagate Backup Plus Portable Drive comes with software that can backup your Facebook and Flickr photos in addition to your computer's data. However, the implementation of that feature could be better and some other aspects of the software need to be worked on, too. It's a quick and quiet drive though, and also very light.

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The Seagate Backup Plus Portable Drive is a 2.5in hard drive-based external storage device that can be used as a backup drive not only for your computer, but also for photos that you have uploaded to your Facebook and Flickr accounts. It's the latter functionality that makes the Backup Plus stand out, and it can be a very convenient drive if you're the type of person who uploads to those accounts frequently from mobile devices.

The Back Up Plus Portable Drive is available in capacities of 500GB, 750GB or 1TB, and it ships with a USB 3.0 interface. The USB 3.0 interface is an attachment that can be removed from the drive to expose its standard SATA connection, and it's removable because Seagate also has other interfaces available for this drive: Thunderbolt and FireWire 800. You can buy those attachments for your computer if your interface requirements ever change.

We like the plain look of the drive, which has a two-tone colour scheme and a single indicator light, but no buttons. All you need to do in order to use the drive is plug it in to a USB port on your computer; there is no need for supplemental power as all the drive's power requirements are met by the USB port. We tested the 500GB version for this review, which has a formatted capacity of 465GB. The drive itself was practically silent during operation apart from some soft noises as the heads moved to seek or write data. Furthermore, only a faint vibration could be felt as the drive's platters were spinning. It comes formatted with the NTFS file system, but Seagate supplies an NTFS driver for Mac if you ever need to read and write data from an Apple computer in addition to a Windows PC.

You need to install the supplied Seagate Dashboard 2.0 software in order to use the drive as a backup device. This software can be installed from the root directory of the drive after you plug it in to your computer, and you will need to restart your computer in order to successfully complete the installation. It's software that will reside in the System Tray area of your Windows computer after you run it, and it can be used to automatically backup your computer's hard drive continuously, or you can select the drives and folders that you want to back up specifically (and either continuously or at another frequency).

Indeed, after an initial backup, the software can continue to backup your data as changes are made to it, and as new files are added to your backup locations. This means that the software saves different versions of files and you can easily go back in time to restore specific file versions if you need to — the software shows a handy little timeline at the top of its restore window. In addition to using the restore process through the software, you can also grab files off the drive manually. Backups are stored without encryption using a deep folder structure in the 'Seagate Dashboard 2.0' folder, and they are sorted by computer name, which means you can effectively use this drive to backup multiple computers, too. Be prepared to sift through many folders though, as each change in the backup gets its own dated folder.

Seagate Dashboard 2.0: main screen.Seagate Dashboard 2.0: main screen.

When you first launch Dashboard 2.0, there are three options: Protect, Share and Save. Protect is the option that will allow you to backup your computer and 'Protect Now' is the option that will automatically and continuously backup all non-system files on your computer without any user intervention. If you want to control your backups, then you will need to select the 'New Backup Plan' option. Once you have made some backups, then you will see the 'Restore' and 'Backup Now' options appear in the Protect portion of the software. You can use restore not only to restore files from a particular location, but also to restore them from a particular time.

Seagate Dashboard 2.0: you can let the software either backup common file types automatically, or you can specify folders and files that you want to backup.Seagate Dashboard 2.0: you can let the software either backup common file types automatically, or you can specify folders and files that you want to backup.

Seagate Dashboard 2.0: if you don't want backups to be continuous, you can select their frequency manually.Seagate Dashboard 2.0: if you don't want backups to be continuous, you can select their frequency manually.

While it's a very easy program to use, we wish it was designed a little better. It has a window that's invisible around the edges of the program, which can make it awkward to move the window around, and there is no way to maximise the window either. Something annoying that we noticed with Dashboard 2.0 was that it would sometimes steal the focus from other programs. For example, after installing Dashboard 2.0 and running it on our main computer, any videos that we watched in full-screen mode would, after a while, become windowed. Additionally, sometimes as we typed, we found that our word processor window would lose focus. When we exited Dashboard 2.0, those problems went away.

Save is the option that allows Dashboard 2.0 to download and keep copies of the photos that you upload to Facebook and Flickr. You will need to enter your account details for these sites and then check the 'Auto Save' box if you want all new photos that you upload to be download automatically without your intervention. Unfortunately, the software downloaded only the 'large' version of our Flickr photos, rather than the original size; from Facebook it saved the small version of photos. We're waiting to hear back from Seagate on whether this is normal.

Seagate Dashboard 2.0: you can use this software to automatically backup photos that you have uploaded to your Facebook and Flickr accounts.Seagate Dashboard 2.0: you can use this software to automatically backup photos that you have uploaded to your Facebook and Flickr accounts.

Downloaded files will appear in a folder in your computer's user folder called 'My Online Documents', rather than get stored on the Seagate drive automatically. Depending on the backup plan that you have chosen, these files will eventually appear on the Seagate drive as part of a subsequent backup.

We had few problems using the Save option to backup photos that we uploaded to our Facebook and Flickr accounts. Photos that have been organised into albums on Facebook and in sets on Flickr will be downloaded to folders with the same names as those albums and sets. There was one time during the initial backup of our Flickr account where we experienced problems. The backup failed and we could only get it to work properly on another computer. This only happened once.

However, we experienced a similar problem numerous times when using the Share feature of the software. You are able to upload photos directly to Flickr and Facebook through Dashboard 2.0 Share feature, and you can upload to new sets or albums. Every time we tried this feature, the upload would either fail or tell us that was finished, but 'with issues'. We tried different computers, different Internet connections, re-installing the software, and re-enabling permissions for the software to run with our Facebook and Flickr accounts, but we couldn't get around this issue. We're awaiting word from Seagate.

Using Seagate Dashboard 2.0 to upload photos to Facebook.Using Seagate Dashboard 2.0 to upload photos to Facebook.

You can upload photos directly to albums.You can upload photos directly to albums.

The chances are you'll never use the Dashboard 2.0 software to upload photos to your Facebook and Flickr accounts, but since the feature is included in the software, it would be nice if it worked without any issues. Apart from that though, the Seagate Dashoboard 2.0 performed its main task well — it was able to backup our computer's data. We hope that an update of the program will have a better interface, that it will sort out the issues we had with failed transfers, and that it will also add the ability to download original photo sizes from Flickr and Facebook.

As for the drive's performance, we tested it on a laptop with a fast solid state drive and a USB 3.0 connection and found it to be quick. The Seagate was able to write a handful of video files (2.7GB worth) at a rate of 85.3 megabytes per second, and read them at a rate of 97.5MBps. A combination of hundreds of photo files and a handful of video files (6.17GB worth) was written to the Seagate at 75.24MBps. It read those same files at a rate of 99.51MBps. It's definitely a zippy little drive, especially if you're using it to transfer data from an Ultrabook with a 128GB SSD, for example, and a USB 3.0 port.

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Kevin

1

"This software can be installed from the root directory of the drive after you plug it in to your computer, and you will need to restart your computer in order to successfully complete the installation"

That sounds like a joke to me in today's world.:-)

I like replicator much better because it protects my systems files. If i don't care about system files, i'd rather have something like ClickFree(www.clickfree.cm) or Box+ (www.boxjia.com) that would protect my selected files.

jeromeyers

2

I bought this. For a month I have been pulling my hair out about my focused program losing focus. I couldn't figure out what it was or what I had installed right around when it started happening. I figured it out and then did a search and found this article. I can't believe it. I've been driven nearly insane by this problem. No one should buy this product.

Mark Kraus

3

The Seagate Dashboard really needs to be rewritten to include an incremental backup option. I have no need for a huge number of complete file backups. I am helping a freind with a 1TB Backup Plus and a 1TB "C" drive with only 200GB used. A short time after installing this BU Plus, it was "full" and as a result the backups were failing for 2 months without the user's knowledge. I would prefer that it completely backup files initially, and then only backup any new or changed files thereafter. Or an option that would keep 1-4 most recent versions would be great. Much better than failed backups at every scheduled time.

ErnieG

4

How can I save my personal photos and videos? Help?

Allen

5

I have returned this product twice now. Failed identically both times. Sucks out load. Do not buy.

Mike Malmesbury

6

I have the same problem as Mark Kraus (Sun 03/02/2013) - BU Plus is full. Did he get an answer in plain English? I thought it was because I had backed up all my music files which I dont need to be backed up, but it sounds as though its the continuously backing up.

Fiona

7

Have found a major flaw with the Seagate backup plus external hard drive. My laptop was recently reset to factory settings using Windows 7 recovery disks to try to sort out a few minor glitches. Before doing the reset I bought a Seagate backup plus and backed up my files using the continuous backup option for a few days. After my laptop had been reset and Windows 7 reinstalled I tried to recover my files from backup plus. But this was very difficult because once I had reconnected the external hard drive I had to reinstall the dashboard and it did not recognise that I had previously backed up my files. I therefore had to locate my backed up files on the backup plus which I found deep in a sub-folder, and there were several versions of files that I had been working on over the few days that I had backup plus connected. I had to go through all the backups that had been done to ensure I got copies of all my files. There was no way of just restoring all my files in one easy go. I am now worried that there is no way of using backup to let you completely restore all your files if your laptop crashes and the SG dashboard is no longer on it. You seem to have to go through almost every backup ever done (and on the continuou backup option there are several backups a day) to try to locate all your files and there are different versions of files.That is a major design flaw.

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