Manager 9.1

• Expert Rating

  4.00 / 5

• User Rating

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• Price

  $ 84.00 (AUD)

Roger Gann PC Advisor (UK) 16/05/06 Follow @pcworldau

Pros

• Substantial support functions, Bundled ActiveX, Easy Installation

Cons

• Complex Functionality

Bottom Line

NetSupport Manager 9.1 comes highly recommended and contains a substantial list of features.

Would you buy it?

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NSM 9.1 offers a substantial list of support functions. As well as remote control, you get file transfer, chat and a hardware/software inventory. The Monitor mode allows you to shrink desktops down to thumbnail views so you can keep an eye on a number of workstations at once. Or you can 'channel surf', displaying each desktop in turn. It's also possible to share control of a remote desktop, so you can walk a user through a problematic task, and there's a record/playback feature that is very useful as a teaching tool.

Remote web access is available via the bundled ActiveX controls, so you can remotely control a client over the Internet directly from a browser. NSM 9.1 works best with Windows clients but more limited support for Pocket PC, Linux and Mac is available.

Reassuringly, NSM 9.1 worked right out of the box. Installation is a snap - you install the whole package on the 'monitoring' PC and just the client on the ones to be monitored. This can be done remotely via a 'deploy' feature.

The well-thought-out Explorer-like interface makes using NSM 9.1 a very intuitive experience, and for most tasks we found no need to refer to the extensive manual. This is a major plus, considering the program's wide-ranging and complex functionality.

Reasonably priced, very easy to use and with a wide range of features, NetSupport Manager is the answer to every network-admin's prayers and comes highly recommended.