Telstra T-Hub 2 (preview)

I have contacted Telstra and the half price offer is invitation only and definitely not for all existing T-Hub customers. According to Telstra the invitation for the half price offer is via email, and if you didn't get the email, you cannot get the offer.

I was offered the upgrade for free. Problem is I cannot get past the first setup screen because the virtual keyboard will not appear. Lucky it is free. Otherwise, it looks good.

I just received my T- Hub 2 & we love it as it does so much that my old computer didn't do. The features & Apps, love all the internet radio you name it T-Hub does most things like having an Apple. Its such a great telephone as well. I think everyone should have one
Next thing I want will be the T_box which you can control from your T-hub. I highly recommend this as facebook is more fun & so easy to send photos & the keyboard has all the spelling as your composing a letter or facebook email. Of course I'm paying for this as part as a bundle but with 200GB I'm not complaining.

Has anyone had trouble with the thub2 and caller id?? I have complained to Telstra so many times that the caller ID is not working but the codes have been applied????

Don't touch the THubs. They are complete rubbish, unreliable, and backed by Telstra' s non existing customer service/warranty/follow up.

The call quality is rubbish on both Thub and Thub2. I got this device thinking it would be better than a normal phone for for husband who has hearing difficulties...........................wrong. not only are calls inbound muffled depending on where they come from, outbound calls get complaints from the recipient on the other end. Apparently we sound like we are at the bottom of a garbage can or the end of a tunnel. Other problem is trying to speak to someone in Australia about this!!!!%$#@. forget the whole thing.

Garry T26/10/12,
I had a few problems trying to set the unit to work.
After 3 weeks I was unable to receive or make calls, but the Tablet appears to work ok otherwise.
I contacted Telstra and they said they would send me a full working unit, and then return the faulty unit.. So far I have only received a pre paid envelope.
Three days after notiyfing Telstra the phone started working again , I am not very hopeful

T hub 1 was and still is, rubbish. We are stuck with that lemon and it will take some convincing from Telstra and reviews such as these to have me pay another $360 for sub standard equipment.
I agree with other reviewers on the very poor sound quality of the handsets (version 1). We have constant problems with others not being able to hear us clearly. I am also not qualified for a half price upgrade and I am on their top bundle package?????

I have had the T-Hub 2 now for 6 months and I can say it is the biggest load of crap I have ever bought.
It cant even get the time right for missed calls etc due the software not being fixed yet. It has limited window functions, difficult to get customised.

If I could I would give it back and get an iPad set up. ave youself the pain.

Its been a huge learning curve for this technophobe but everything else will be easy by comparison
I have become pretty good with the virtual keyboard though
and its really handy for web access without having to turn the computer on
BUT the phone functions are awful and very frustrating and the. its very hard to hear
I will be very ready toffy something else when the bundle deal is finished
er one.

We are loving our new T-Hub 2. Have not experienced any of the problems that others have mentioned above. Telstra has been exceptional in customer service as well. We highly recommend the product.

Cool tool and it came free with my adsl downgrade(!?).

We have had our T hub for about a month now and what a load of rubish. When we talk though the handset it crackles and echoes back. We have made a lot of phone calls to telstra about this but they say they will upgrade the the complaint and someone will call us back but they never do. After complaing about this they say they tried to call us but no one answerd the phone. LIES all LIES we don't have any missed calls. Anyway they said they can't help us and someone will call us back within 24 hours. # days later no phone call. I have also tried to look on the internet for set up videos on how to set up the T hub through my T gate but telstra hasn't provided any. Well now we have boxed up the T hub and connected our old phone it works perfect. Only problem is I am still paying for the T hub for the next 2 years. Thanks telstra When my contract is up I will chang to optus

I have a THUB 1 and it hasn't worked since before last Christmas. And I am still paying the contract. It went throught the update downlad and half way through it, it froze and didnt complete the download. The hand sets crackle can't hear voices on it I have to repeatedly ask for them to repeat what they say. I have tried to speek to Teltra but all I get is when I say to them that I have been with them for nearly 31years and am considering to leave Because the products are crap is we will give you a better price on your phone and we can give you this Budle at a lower price and we can give you all this but it is only through this centre that I can do this but you have to go on another contract,even though mine is almost finished. More contracts But pay less. I Just want a products that work But all they want is my money no matter how little or how big. They dont care about the products reliability. Not that I dont want to save money But mor contracts!! They just dont want to loose this little Sucker !!!!!!!!!!!

I too have a handset that crackles and echos back i have phoned the only contact number provided
twice and both times i struggled to hear the operator who wanted to phone me on my mobile
when I explained (several times) that I dont have reception for mobile and would have to go up the hill in the back paddock they said they would connect me to someone in Australia both times they left me hanging on 25 mins the 1st time 15 mins the second and no Australia. Plus they said I would have to pay for a technician to come out and fix the problem!!!!!!!!!

t-hub 2 is a lemon ,l have a blank screen and cant do anything with it ,belongs in the bin.

I f you need peace, Joy and happiness at home PLEASE DO NOT TOUCH TELSTRA T-HUB. tHE AFTER SALES SERVICE IS HORRIBLE.They dont care what happens to you after the sales deal is done.

The T-HUB 1 is definitely rubbish, both the tablet and handset are sluggish with both units playing up on and off. I just upgraded to T-HUB 2 using the half price deal (which is apparently finished so instead they had to give me a 50% credit straight up and so instead pay $15 per month). A lot of mucking around to get it (order was placed for a T-BOX instead by Telstra, 2nd person left the T-HUB 2 order in pending, 3rd person told me she'd have to delete that order and create a new one then the next day the T-HUB 2 from the 2nd order turned up - wonder if I will get 2 now???). Currently setting it up, I notice it only comes with a single handset but the original T-HUB 1 handsets work if you de-register them with the old base and re-register with the new one. Will be interesting to see how it all goes, will need to give it a month or so to assess

How come not one of the writers have taken Telstra to the Telecommunications Ombudsman?

Its all they react to, because under the legislation they have to contact the complainant and make a concerted effort to resolve the issue.

Give it a go!

I too like others am disappointed with TELSTRA. I had the T HUB1 which went faulty after some time. We brought it back for repairs which went on for over 2 months and they decide to give us the T HUB 2 as a replacement after telling us ours was not repairable. They made no attempt to contact us in this time and we only got the second T Hub after I pressured them with numerous phone calls to find out what’s happen to our repair. In all it took approx two and a half months. In this situation I couldn't use my two phones and the tablet for over two months which I'd paid for.
??????? AS FOR THE NEW T-HUB2 ???????
I've only had it for two days and couldn't fully use it yet but haven't had a good experience yet.
Well after spending two days to try and set the phone, contact name & numbers and tablet up
"""""""""""""""""" IT WAS FAULTY """"""""""""""""
The WI-FI part doesn't work thus the phone cannot be used and to make matters worse it only comes with one phone """"" NOT TWO PHONES """"""" like the first T-HUB. When complaining their response was you can buy another phone for approx $50.
"""""""""""" WHAT A DISAPPOINTMENT """"""""""
Once again it gets back the good odd fashion MORE MONEY & ANOTHER SALE don’t worry about customer service or the customer. We only brought the T-HUB because it came with two phones and the tablet.
The first T-HUB was a straight forward connection, the second T-HUB2 is more fiddly and the instruction are lacking with a little of confusion due to on manual for two optional connections.
As for the personal phone contacts storage area - this is another disappointment.
You need to add in one name for one phone number thus you have to enter the same person in twice, one for their home phone, and the second and third time for their mobile/s. It doesn't remember the names so if you are adding people with the same first name or surname you would think it would remember the name and show it above to save you typing it in fully again.
To extend it's memory another SALE IS REQUIRED - BUY A MEMORY STORAGE CHIP. The hand books instructions are very poor and lacking in info. The menus are not very user friendly either. AND THE BIGGEST DISAPPIONTMENT IS – IF I DON”T TAKE IT IN FOR REPAIRS OR EXCHANGE THEN I”LL HAVE TO WAIT FOR ANOTHER FEW MONTHS TO GET IT DELIVERED. Now I have to waste another two to three hours in going in waiting in queue to be served and get it checked out.
I hope it's not another two months or more delay waiting again as this is frustrating. I hate ringing them too as they never pick up their store phones.

I had t hub 1 and had 2 faulty ones however telstra have been very helpful and now I have t hb 2 which is going well so far. I cant complain about the service at all from
If you think Optus will be better think again. I have optus mobile under contract and phone is faulty. I have waited over 1 month to even get a reply to my final complaint before ombudsman. They are not wanting to take responsibility for the faulty phone.

I have the t hub 1, OMG! NOTHING BUT PROBLEMS!!!

lately the cradle burnt out, have been waiting for a replacement for over 10 days, when I spoke with a telstra rep just today, he said they were Out of Stock! why did they not mention it in the first instance, now we have lost some customers due to not being able receive calls, because the tablet does not ring at a high volume when it is on the highest volume, then I can't call out as the person on the other end can not hear me.

what about the date & time for the call logs, it's back in time 5 months ago, telstra tell me it is being looked at as they need to amend (whatever!) I've only been waiting since August 2012.

If I do not receive the replacement for the cradle for my handset, will definitely revert back to a normal handset phone, does anyone out there know of a better provider????

Terrible Hub 2

Have had to plug the old phone in to make and receive calls.

The tablet makes a poor phone and web browser, however is a useful clock (just runs a bit fast).

I have the t hub 1-slower than a snail-never tells you there is a voicemail-freezes and so on. the hand set crapped out and now you can't buy a t hub 1 handset-went through the telstra merry go round until i asked for an Australian-went through the merry go round again and was told the t hub 2 handset will work with the t hub 1 but then they would not sell me one as it was not listed as an asset on my account because I bought it from Dick Smiths when they were selling them-then low and behold I went on line and could buy one from the Telstra shop direct? So what is happening at telstra-why are they so bad at what they do- lets see if the handset 2 actually worsk with the hub 1-I bet it doesn't even though they said it would.

I'm glad I found this site and read these comments, I had a Telstra sales rep call me and offer me this deal, which sounded great, offering me a t hub and a few other quirks of the deal... I told him I'd like to run it past my partner when he got home from work, and to call back tomorrow..
I'm glad I've had the time to research the product, DEFINATLY not getting it....
Thank you all...

When they're working, they're great.but that's the problem...keeping it working.after returning first one, getting it replaced and a mix up in telstra,I ended getting my faulty one back fixed .so ended up with two, and can't get either one to keep charge, record missed calls or phone to stay off loud speaker.takes me all my patience not to throw them over the back fence.if you're contemplating getting one....don't! And I'm still paying money every month for it.