LG 50PX950 3D plasma television

LG 50PX950 review: LG's top plasma television can do 3D and IPTV, and has excellent picture quality

Good Gear Guide

  • Expert Rating

    4.50 / 5

  • User Rating

    0.00 / 5 (of 1 Review)

  • Price

    $ 2,249.00 (AUD)

User Reviews:

1

Michael ZelnikerSat 18/06/2011 - 12:16

  • Pros
    Nothing LG
  • Cons
    LG50PX950. LG Customer Service

I bought this LG 50PX950 for the Super Bowl this year, some 4 months ago. 6 weeks ago it became clear to me that the banner logo that marks the top of all of MSNBC shows was creating a kind of shadow image on my screen that remained, no matter what other channel I played or what other show I watched. I contacted LG about this immediately and was told by Wendy, the Customer Relations Supervisor I was directed to that the issue will be taken care, she just needs to send out an LG tech person to confirm what I'm describing. Couldn't have been nicer. The Tech, (Jairo Ortiz), comes out, confirms what I'm seeing, confirms there's clearly something wrong with my television, etc. After some unfortunate dicking around by LG, they agreed to replace the panel. Okay...I'll give them a chance to prove to me that it is just my unit that is defective. Well, after some additional dicking around on their part, they finally agree to send the very same tech, Jairo, out to replace the panel. Within a few hours of the panel being replaced, I watch MSNBC for an hour or two, at the most, and there's that shadow image of their logo again. So much has happened since then that is not worth repeating, except they sent the Tech guy out one more time to fix one additional board, this repair does nothing, he then tells me the television has a "Manufacturer's Defect" and there's nothing he can do to fix the television and that LG needs to get me a new one. More dicking around until they finally conclude that the problem with the television is "customer misuse.", so says Stan Williams the 6th Customer Relations Supervisor that I had talked with...the one who said to me "just send me the receipt from the store you purchased the television from, and we'll be able to get you a new television.
So, this is a terrible television, if you believe that watching regular television on a $1,2000 television is not customer misuse, then you will agree with me.
But worst of all is the way LG has dealt with this issue. I WILL NEVER PURCHASE AN LG PRODUCT AGAIN. And I will urge every one I know to do the very same. This is truly what happened and if you ever meet Jairo Ortiz, the Tech who has serviced my television now 3 times, he'll tell you just as I have. He's the only one at LG who has dealt with me in an honest and honorable way. The way LG has dealt with this issue has been criminal.

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