Virgin Mobile Broadband USB Modem

Virgin's mobile broadband service offers good value, but its performance is erratic

  • Review
  • Specs
  • Images
  • User Reviews
  • Buy Now
Virgin Mobile Australia Broadband USB Modem
  • Virgin Mobile Australia Broadband USB Modem
  • Virgin Mobile Australia Broadband USB Modem
  • Virgin Mobile Australia Broadband USB Modem
  • Expert Rating

    3.00 / 5

Pros

  • Competitive price, plug and play, microSD card slot for file storage, simple software

Cons

  • Erratic performance, below average speed

Bottom Line

The Virgin Broadband service offers decent value, but performance is a notch below many of the competitors. Pricing is flexible and the prepaid deals are a good option, but if you're after speed then there are plenty of alternatives.

Would you buy this?

As mobile broadband prices fall and data allowances rise, it has become a cost-effective option for many travellers, or even those who aren't able to get fixed line services at home. Virgin Mobile is one of the cheapest telcos in Australia, and its mobile broadband packages offer similar value to its mobile phone plans — just don't expect great speeds.

The Virgin Broadband service has theoretical maximum speeds of 7.2 megabits per second (Mbps) for downloads, but just 384 kilobits per second (Kbps) for uploads. Of course, these speeds are never seen in real life. The actual speed will vary depending on a number of factors such as the device capabilities, your location and equipment, as well as network usage at the time. Virgin uses the Optus 3G network for reception, so speeds and coverage should be similar to Optus devices. Virgin claims that typical download speeds should range from 600Kbps to 1.5Mbps.

The Virgin Broadband service supports connectivity in HSDPA, 3G (UMTS) and GPRS coverage areas. If the HSDPA signal isn't strong enough, the service falls back to standard 3G (a maximum speed of 384Kbps). If no HSDPA or 3G signal can be received, then the modem will revert to standard GSM (60Kbps maximum).

Virgin's USB modem is manufactured by Huawei and is simular to many other USB modems on the market. The software required to use the service is installed on the USB device itself. This means much more flexibility in terms of using the unit on multiple computers, as you don't need to carry a software CD around with you. The matte black finish with the Virgin logo is a nice touch, as is the small LED that denotes network status. When plugged in the USB key wiggles around in its port and feels unsteady. A microSD memory card slot means the unit can be used as a regular USB key for file storage.

During testing, the Virgin Broadband service performed erratically. When we received a HSDPA signal, the speed was fair, and we managed to achieve download speeds of up to 1.3Mbps, using our Broadband Speed Test. However, the coverage often jumped from HSDPA to 3G and even GPRS — despite our test notebook remaining in the same position. 3G download speeds hovered around 850Kbps, but, predictably, the service is barely useable when it drops to GPRS, struggling to download at speeds faster than 100Kbps. When the modem maintained an HSDPA signal, we had no problems with basic Web browsing, watching YouTube videos and downloading files.

The Virgin Broadband software included on the USB key is basic but easy to use. It is compatible with both Windows and Mac OS X, and only took a couple of minutes to install. The statistics tab allows you to keep track of your connection, including its duration, the volume of data sent and received, and total downloaded and uploaded data.

Virgin Broadband plans are some of the most competitive on the market, starting at just $19 per month for 1GB of data and ranging up to $29 (2GB) and $39 (5GB) plans over 24 months. On top of this, the $19 and $29 plans have a device repayment of $5 per month, with the $39 plan having no repayments. The plans don't have any cost penalty for additional usage; instead Virgin caps your speed at 354Kbps for the remainder of the month. A prepaid plan is also available, which costs $129 outright. Virgin also offers a prepaid "BYO" deal for people who already one a mobile broadband modem. For more information on plans and pricing, see Virgin's Web site.

Join the PC World newsletter!

Error: Please check your email address.
Show Comments

Essentials

Lexar® JumpDrive® S57 USB 3.0 flash drive

Learn more >

Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop

Learn more >

Mobile

Lexar® JumpDrive® S45 USB 3.0 flash drive 

Learn more >

Exec

Lexar® JumpDrive® C20c USB Type-C flash drive 

Learn more >

HD Pan/Tilt Wi-Fi Camera with Night Vision NC450

Learn more >

Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards 

Learn more >

Audio-Technica ATH-ANC70 Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?