IN PICTURES: Bye-bye, mouse. Hello, mind control

New interface methods will revolutionise how we interact with computers

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Intelligent agents

Companies are having success setting up intelligent agents that understand spoken language in limited contexts, for example, banking and telecom call centers. “Hannah, for instance, for [UK's] M&S Bank, knows all about their credit cards, loans, and other financial service products," says Chris Ezekiel, CEO of Creative Virtual. For companies that deploy virtual assistants like Hannah, the goal is to answer questions that normally are handled by human staff. According to Ezekiel, these virtual agents typically average 20% to 30% success rates, and the systems are continuously updated to learn from previous encounters so that they can handle more queries.

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