In Pictures: 10 hard truths IT must learn to accept

Unsanctioned devices, compromised networks, downtime -- today's IT is all about embracing imperfections

IT concession No. 2: You've lost control over how your company uses technology

Business users with no tech acumen can spin up a third-party business cloud service with a credit card and a click of a button. IT has lost control over IT.

That's not necessarily a bad thing. Cloud and mobile apps can give frustrated business users access to tech resources without putting additional burden on IT.

Your job is no longer to provide top-down solutions; it's to enable business users to make the right decisions, says Scott Goldman, CEO of TextPower.

"Instead of struggling to regain control, tech departments should strive for something more valuable: influence," he says. "The days of the all-powerful IT department dictating methods and machines is gone. The sooner they realize it, the faster they'll actually regain some level of control."

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