In Pictures: 25 must-have technologies for SMBs

Operating a small business isn't easy. So, here’s a list of 25 must-have technologies that will help make your life easier and your business more successful.

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viClone Company: viClone

Cost: Free trial

What it does: Virtual agents for customer service over the phone

What it solves: Customer support problems viClone helps SMBs tackle customer support challenges. While phone support is prohibitively expensive, online customer service can also carry big price tags. ViClone's virtual agents are designed for SMBs. The agents have self-learning capabilities and can support more than 35 languages. Users are typically able to configure the virtual agents to answer their customers' top 15 to 25 most frequently asked questions, which could significantly reduce support requests.

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