In Pictures: Sorriest technology companies of 2013

Microsoft, Apple and Samsung among those issuing mea culpas

Microsoft’s messaging services have kept it busy on the apology front. In March, the company apologized after 13-hours worth of glitches due to a botched firmware upgrade downed its Hotmail and Outlook.com services, along with its SkyDrive cloud storage service. Microsoft was issuing mea culpas again in August when Outlook.com and SkyDrive suffered partial outages over three days. The August outages came days after Microsoft triumphantly announced that it had exceeded 99.9% uptime in each of the past four quarters for its Office 365 cloud suite, which businesses use for email, collaboration and communication. “We want to apologize to everyone who was affected by the outage, and we appreciate the patience you have shown us as we worked through the issues," Microsoft said.

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