In Pictures: 10 old-school IT principles that still rule

These graybeard IT tenets still reign -- when applied in their modernized guise

7. Relationships precede process, and relationships outlive transactions

Before businesses are anything else, they’re collections of relationships. With good relationships, everything can work. Without them, nothing can.

Back when businesses were strict hierarchies, the CIO managed relationships with the other top execs, and that was enough. If the other top execs didn’t trust the CIO, IT couldn’t succeed. It was as simple as that.

But every time any member of the IT department interacts with anyone else in the business, it affects the business/IT relationship. It isn’t just about the CIO and other execs. If the rest of the business doesn’t trust IT, IT can’t succeed. If it does, everything about IT is easier.

Not easy, but easier.

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