Dynamics CRM

• Article | 4/11/2009 Microsoft pushes switchover deal for CRM Online

  Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to...
• Article | 10/07/2009 Microsoft ties Dynamics CRM to Twitter

  Microsoft has integrated its Dynamics CRM (customer relationship management) software with Twitter, in just the latest move by an enterprise software ...

Whitepapers about Dynamics CRM

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  Business Processes and Customers - Difficult Domains to Integrate

  Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.

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  Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan

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  Microsoft Office 2010 upgrades: Four pitfalls to avoid

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  Data Sheet: LoadRunner Software