In the new book, "The Compassionate Geek: Mastering Customer Service for I.T. Professionals," veteran IT trainer Don R. Crawley lifts a veil on a corner of the enterprise that has some of the most dysfunctional interactions between users and IT: the...
The legal framework in which businesses operate their IT and data security is "totally outdated" and dates "from the 20th Century, while attempting to tackle problems in the 21st", according to a panel of experts.
CIOs would hire more foreign IT workers if they could more easily compare qualifications, according to a new survey.
Health care providers in the U.S. are encountering a lack of qualified candidates as they race to meet federal government deadlines for EHR (electronic health record) and health IT use.
Indian offshore giant Infosys is facing a federal grand jury probe over the use of B-1 visas by its workers, an inquiry that was touched off by a lawsuit filed by a U.S. employee of the company.
As organizations move more of their applications to the cloud, they might find themselves needing skills different from what their system administrators now possess, according to IT executive panel discussions on cloud computing on Wednesday.
You've just been promoted from senior IT engineer into management. Up to now, you've had the opportunity to complete many tasks and lead projects and groups. These experiences have taught you technical skills and given you a keen business sense. But ...
This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.
Facebook is looking to hire 9,400 more employees in the next six years, according to reports.
Lawyers for the defence of Raj Rajaratnam, who is accused of inside trading on stocks including AMD, Intel and IBM, have rested their case in New York.
Tyr Chen, a 29-year-old resident of Beijing, is doing what many of his friends won't: He's establishing a startup.
Q&A: David Foote
Social networking websites are fast becoming a staple of corporate recruiting. Depending on which studies you read, anywhere from 39 to 65 percent of companies use social networking websites to identify and screen potential candidates for open positi...
In December 2007, a 49-year-old senior database administrator at a Chicago investment firm decided he couldn't take it anymore. Excessive hours and oppressive management had taken their toll; he was also worn down by the fear and uncertainty of a fin...
A funny thing happened to IT organizations 20 years ago: They started leaking people. The business units began attracting a migration of workers with tech smarts, business savvy, "soft" skills and a grasp of what customers wanted and how to deliver i...
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