CRM

News about CRM

Article | 11/04/2011 What the cloud really costs: Do you know?
For CIOs who distrust most technological promises (having heard too many of them), cloud computing sets off alarm bells. Yet those CIOs finding succes...
Article | 29/03/2011 Integrating social media is hard to do
Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not quite.
Article | 12/02/2011 Microsoft accuses former manager of stealing 600MB of confidential docs
Microsoft yesterday accused a former manager of taking hundreds of megabytes of confidential company material when he left the firm for a new position...
Article | 16/11/2010 Verizon Business service adds mobile device toolkit
Verizon Business today announced a hosted service to help customers develop and deploy applications such as CRM software across multiple devices such ...
Article | 2/09/2010 Mobile CRM app helps construction firm diversify its business
VCC, a nationwide retail construction company, was forced to diversify when the recession struck. The company found that giving project managers smart...

Features about CRM

Article | 1/07/2009 3 Mobile's CRM system hit with glitch
3 Mobile has admitted to an outage in its CRM system yesterday that saw the mobile provider unable to service customer account queries for much of the...
Article | 29/04/2009 Six ways to get your employees to use CRM software
A guaranteed way to increase your company's sales is to have a system in place to manage your sales activities. Having a custom relationship managemen...
Article | 23/09/2008 Application builders in the sky
The power of Web-based applications continues to burgeon as they take on the art of application building itself. In a number of online tools, the old ...

Whitepapers about CRM

Business Processes and Customers - Difficult Domains to Integrate

Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.
Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan
Microsoft Office 2010 upgrades: Four pitfalls to avoid
Data Sheet: LoadRunner Software