Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that...
For CIOs who distrust most technological promises (having heard too many of them), cloud computing sets off alarm bells. Yet those CIOs finding success in the cloud say their colleagues should be equally skeptical of IT managers who claim they can de...
Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not quite.
Microsoft yesterday accused a former manager of taking hundreds of megabytes of confidential company material when he left the firm for a new position at CRM rival Salesforce.com.
Verizon Business today announced a hosted service to help customers develop and deploy applications such as CRM software across multiple devices such as the iPhone, Symbian, Windows Phone 7 and, soon, Android.
VCC, a nationwide retail construction company, was forced to diversify when the recession struck. The company found that giving project managers smartphone access to customer data was a big boost in attracting new business.
Microsoft plans to take a cue from rival CRM (customer relationship management) vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.
Oracle has acquired the intellectual property assets of Market2Lead, maker of marketing automation and demand-generation software, for an undisclosed sum.
Epicor is joining the on-demand ERP (enterprise resource planning) fray with a new application aimed at small manufacturing companies as well as competing vendors such as NetSuite and SAP's Business ByDesign.
Microsoft is firmly on the cloud-computing bandwagon and with good reason -- it can make more money by doing so, even as it helps customers cut costs, business division head Stephen Elop said at the Convergence conference in Atlanta on Sunday.
Microsoft is offering financial enticements to customers of on-demand ERP (enterprise resource planning) vendor NetSuite to switch over to Microsoft's Dynamics family of business applications.
CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt simi...
Customer relationship management applications are still the largest segment of the ballooning software-as-a-service market.
Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract.
When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of maintaining it in-house, yet whatever they went with had to meet all their requirements and work pictur...
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