News

CRM

Article | 11/04/2011 What the cloud really costs: Do you know?
For CIOs who distrust most technological promises (having heard too many of them), cloud computing sets off alarm bells. Yet those CIOs finding succes...
Article | 29/03/2011 Integrating social media is hard to do
Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not quite.
Article | 12/02/2011 Microsoft accuses former manager of stealing 600MB of confidential docs
Microsoft yesterday accused a former manager of taking hundreds of megabytes of confidential company material when he left the firm for a new position...
Article | 16/11/2010 Verizon Business service adds mobile device toolkit
Verizon Business today announced a hosted service to help customers develop and deploy applications such as CRM software across multiple devices such ...
Article | 2/09/2010 Mobile CRM app helps construction firm diversify its business
VCC, a nationwide retail construction company, was forced to diversify when the recession struck. The company found that giving project managers smart...
Article | 13/07/2010 Microsoft opening CRM app store
Microsoft plans to take a cue from rival CRM (customer relationship management) vendor Salesforce.com with the upcoming release of CRM 2011, by adding...
Article | 26/05/2010 Oracle buys IP assets of marketing automation vendor
Oracle has acquired the intellectual property assets of Market2Lead, maker of marketing automation and demand-generation software, for an undisclosed ...
Article | 12/05/2010 Epicor aims at manufacturers with new SaaS app
Epicor is joining the on-demand ERP (enterprise resource planning) fray with a new application aimed at small manufacturing companies as well as compe...
Article | 27/04/2010 Microsoft exec: We and users win with cloud
Microsoft is firmly on the cloud-computing bandwagon and with good reason -- it can make more money by doing so, even as it helps customers cut costs,...
Article | 12/03/2010 Microsoft tries to lure NetSuite users with new deal
Microsoft is offering financial enticements to customers of on-demand ERP (enterprise resource planning) vendor NetSuite to switch over to Microsoft's...
Article | 5/03/2010 RightNow tries to change SaaS contract, pricing game
CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, ...
Article | 23/02/2010 Beyond CRM: SaaS slips into the mainstream
Customer relationship management applications are still the largest segment of the ballooning software-as-a-service market.
Article | 4/11/2009 Microsoft pushes switchover deal for CRM Online
Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to...
Article | 31/10/2009 Open-source CRM and ERP: New kids on the cloud
When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of mai...
Article | 23/10/2009 Salesforce.com's Service Cloud sparks legal storm
A Georgia company has filed suit in federal court against Salesforce.com, saying the on-demand CRM (customer relationship management) vendor's use of ...

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