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Article | 5/03/2013 Gartner: CRM software top priority for IT spending in 2013-14
CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world this year...
Article | 26/02/2013 Salesforce.com retools marketing message around 'customer companies'
Salesforce.com CEO Marc Benioff has laid out a new strategic and thematic direction for his company, saying that its goal will now be to help clients ...
Article | 26/02/2013 MicroStrategy sells off contact center software division
BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesy...
Article | 26/02/2013 Startup Colabo gives marketers self-service analytics
A startup called Colabo has developed a set of analytics tools that it says marketers can use to research trends, brand awareness and other subjects w...
Article | 26/02/2013 Salesforce.com delivers mobile customer service apps
Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the rampant...
Article | 6/02/2013 Salesforce.com set to build out Chatterbox with EntropySoft acquisition
Salesforce.com has quietly acquired a startup called EntropySoft, a maker of content management and integration software, in a move likely meant to bo...
Article | 8/01/2013 Zoho CRM update adds document repository, mobile location awareness
Zoho continues to flesh out the feature set of its cloud-based CRM (customer relationship management) application, adding a new document library, adva...
Article | 7/01/2013 Customer sues Salesforce.com over support service
Salesforce.com is being sued by a customer who claims the CRM (customer relationship management) software vendor's misrepresentations made their relat...
Article | 24/12/2012 Upcoming Salesforce.com release focuses on Chatter, analytics, Touch
Salesforce.com's next product update will feature scores of new capabilities for its core CRM (customer relationship management) application as well a...
Article | 20/12/2012 Oracle buys Eloqua for marketing software in $871 million deal
Oracle has agreed to acquire Eloqua for about US$871 million, in a bid to build out a set of marketing automation software.
Article | 4/12/2012 Infor acquires Orbis Global to boost its marketing software clout
Infor has scooped up marketing resource management vendor Orbis Global in a bid to flesh out the capabilities of its Epiphany marketing suite. Terms o...
Article | 13/11/2012 SAP promises '360-degree' view of customer with HANA-powered CRM platform
SAP is tying the HANA in-memory database to its CRM (customer relationship management) software and other applications, creating a package that will "...
Article | 7/11/2012 IDC: In software market, CRM, virtualisation and collaboration show strongest growth
The global software market grew 4.7 percent in the first half of this year to US$167 billion, with CRM (customer relationship management), virtualizat...
Article | 1/11/2012 Microsoft planning to tie Yammer, Skype to its CRM application
Microsoft is preparing to release an update to its Dynamics CRM Online software that will feature a new user experience as well as tie-ins to its Yamm...
Article | 1/11/2012 Intuit ties QuickBooks to Demandforce marketing software
Intuit has integrated the online marketing software gained through its US$423.5 million acquisition of Demandforce with its QuickBooks accounting soft...

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