Salesforce.com CEO Marc Benioff has laid out a new strategic and thematic direction for his company, saying that its goal will now be to help clients become "customer companies," with the end result being greater success.
BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesys for roughly US$110 million in cash. The deal is expected to close in March.
A startup called Colabo has developed a set of analytics tools that it says marketers can use to research trends, brand awareness and other subjects without the need to involve IT departments.
Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the rampant rise of mobile devices both in the consumer and business worlds.
Salesforce.com has quietly acquired a startup called EntropySoft, a maker of content management and integration software, in a move likely meant to bolster Salesforce.com's Chatterbox service.
Zoho continues to flesh out the feature set of its cloud-based CRM (customer relationship management) application, adding a new document library, advanced email filtering and location-aware mobile applications.
Salesforce.com is being sued by a customer who claims the CRM (customer relationship management) software vendor's misrepresentations made their relationship go sour.
Salesforce.com's next product update will feature scores of new capabilities for its core CRM (customer relationship management) application as well as the Chatter messaging and collaboration service.
Oracle has agreed to acquire Eloqua for about US$871 million, in a bid to build out a set of marketing automation software.
Infor has scooped up marketing resource management vendor Orbis Global in a bid to flesh out the capabilities of its Epiphany marketing suite. Terms of the agreement, which was announced Tuesday, were not disclosed.
SAP is tying the HANA in-memory database to its CRM (customer relationship management) software and other applications, creating a package that will "allow organizations to revolutionize the way they engage with their customers," the company announce...
The global software market grew 4.7 percent in the first half of this year to US$167 billion, with CRM (customer relationship management), virtualization and collaboration coming in as the fastest-growing segments, according to figures released by a...
Microsoft is preparing to release an update to its Dynamics CRM Online software that will feature a new user experience as well as tie-ins to its Yammer social networking software and Skype communication platform, the company announced Thursday.
Intuit has integrated the online marketing software gained through its US$423.5 million acquisition of Demandforce with its QuickBooks accounting software, giving small businesses a way to make closer connections with customers, the company announced...
SAP reported Wednesday double-digit revenue growth in the third quarter, benefiting from a strong performance in the Americas and double-digit growth in the Asia-Pacific and Japan region, and high demand for its new technologies like HANA across all ...
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