it management
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Article | 9/02/2012 Salesforce.com shakes up Standard support plan featuresSalesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the...
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Article | 7/02/2012 SAP community portal launch date still unclear due to bugsSerious technical problems that have delayed the rollout of an upgrade to SAP's community portal are persisting, to the point where the company is no ...
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Article | 1/02/2012 Salesforce.com yields to pressure over analytics pricingSalesforce.com will include some new analytics capabilities at no additional cost with the Enterprise and Unlimited editions of its CRM (customer rela...
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Article | 3/08/2011 How the iPad will change IT foreverWhen evaluating the adoption of mobile enterprise applications, it's important to understand the overall trends driving the adoption of the iPad withi...
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Article | 19/01/2011 Security fail: When trusted IT people go badIt's a CIO's worst nightmare: You get a call from the Business Software Alliance (BSA), saying that some of the Microsoft software your company uses m...
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Article | 14/01/2011 With thick skin, Google CIO finds job rewardingWhen Ben Fried left his post as IT managing director at Morgan Stanley and took over as Google's CIO in May 2008, he knew what he was getting into: su...
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Article | 5/08/2010 A daughter follows her father into a mainframe careerKristine Harper and her father, Tom, both work on mainframe computers. BOSTON - Kristine Harper was about 12-years-old when her father took her to hi...
Whitepapers about it management
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Forecasting & Planning - Achieving the correct staffing levels with continually fluctuating demands
Managing a high performing service operation in today’s complex environment requires a complete rethink of the way the operation is managed. Accepting current capacity without a real understanding of the fluctuating demand will lead to inconsistent performance. This white paper looks at the applications and processes available to achieve a balanced demand capacity curve, which will deliver consistent high quality service, satisfied customers and good margins.
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NEWS AND VIEWS ON REAL-TIME UNIFIED COMMUNICATIONS
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SHOULD UNIFIED MESSAGING STILL BE A KEY PART OF YOUR UNIFIED COMMUNICATIONS STRATEGY?
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Workload-Optimized Systems For Superior Business Value
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