Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
Microsoft is about to make a fresh run at its CRM (customer relationship management) rival Salesforce.com with new capabilities for marketing automation, customer support and social media monitoring.
Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for customers.
Oracle's recent upgrade to its online forums has divided the portal's many users, with some saying the update brings welcome changes but others claiming it is bug-riddled and inferior to its predecessor.
SAP has abruptly put the brakes on a planned upgrade to its massive community network portal, which was set to be rolled out this month, due to a number of lingering, "critical" bugs.
Most Popular Reviews
- 1 Samsung Galaxy Note 7 review
- 2 Portable power: Venom Blackbook 13 Zero review
- 3 Alcatel Idol 4S review: King of the mid-range?
- 4 Witness a 241% Australian price hike: Dell Latitude 7370 review
- 5 Is this the best value phone on the market? Moto G4 Plus review
Join the PC World newsletter!
Latest News Articles
- AC5300 Router review: Linksys EA9500 vs. Netgear Nighthawk X8 vs. D-Link DIR-895L
- Facebook further automates trending topics, ditches human-written descriptions
- Dell Inspiron 17 7778 review: This massive 17-inch 2-in-1 is a worthwhile desktop replacement
- Inside Amazon's, Facebook's and Google's self-serving 'philanthropy'
- Try this! 6 new Android 7.0 Nougat features to use now
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- CCProject Resource SpecialistVIC
- CCContract Analyst Programmer (JAVA/J2EE/MySQL) 160823/AP/172Asia
- CCImplementation ManagerVIC
- CCData/ Business AnalystVIC
- CCContract Systems Analyst (JAVA/MySQL/PHP) 160819/SA/173Asia
- CCData Migration SpecialistSA
- CCBackfill Support Engineer (Renewable 12-month Contract)Asia
- FTJava DeveloperNSW
- CCSenior Security Specialist - McAfeeVIC
- CCDesktop Support AnalystNSW
- CCPMO Project AdministratorNSW
- CCContract Analyst Programmer (JAVA/SQL) 160826/AP/972Asia
- FTProject Administrator (Agile)WA
- CCITIL- Technical Release CoordinatorNSW
- FTProject ManagerACT
- CCSystem Analyst - NetIQNSW
- CCContract Senior Systems Analyst (C++/JBoss) 160819/SSA/892Asia
- CCHead of Enterprise Organisational Change- GovernanceNSW
- CCAutomation ManagerNSW
- FTBack End Developer - Java, Spring, RESTNSW
- FTProject ManagerNSW
- CCBusiness AnalystNSW
- FTIT ManagerAsia
- CCProject AnalystVIC